Isabel Duron Email and Phone Number

• Contact patients to schedule training & demonstration appointments• Train the patient and/or caregiver of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session• Verify patient understanding of education by verbal and/or written acknowledgment• Review and complete required paperwork with patient and answer questions• Travel up to 80% within assigned territory

● Manage equipment & garment inventory ● Contact caregivers and family to schedule fittings● Travel to patient’s homes, hospital, or medical facility for fittings or follow up visits● Program equipment according to the prescribing physician’s orders and fit the patient with Life Vest● Train the patient & other caregivers in the use of the Life Vest, ● Utilized customer service skills and detailed system knowledge to support hospital and clinic operations● Maintain strict confidentiality to remain compliant with HIPAA regulations

● Check in/out patients and complete patient tracking in the EMR● Schedule patient appointments, collect outstanding balances, co-insurance, deductibles, copays, and self-pay balances● Reconcile daily receipts and money collected with end of day reports to confirm money balances and prep individual deposits● Order the diagnostic testing, obtains benefits and authorizations, fax dictations to primary care doctors and submit authorization request for cardiovascular procedures● Manage PT/INR and instruct patients when to repeat PT/INR labs and how medication should be taken daily, ● Train new staff as directed by supervisors

● Schedule patient procedures and communicate pre-service requirements and instructions to patients and obtained consent forms for surgical procedures● Gather necessary demographic and clinical information● Coordinate surgical procedures with other surgical specialist and communicated schedules with physician and hospital staff● Acquired insurance authorizations for procedures and tests ordered by attending physician● Completed all front office duties as instructed by supervisor

• Marketing in the community in El Paso and Southern New Mexico • Increased his patient flow from 0 to steadily seeing 10 patients a week • Credentialed physician with insurances, organized registration forms, • Billing and Coding • Interviewed applicants and made recommendations for new hires• Improved deficient areas by creating and implementing plans

● Ethics and HIPPA Compliance Officer● Received patients as they arrive in a friendly, courteous and professional manner● Document necessary demographic, insurance, and financial information● Maintain patient charts; including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts● Perform clerical duties, including mail delivery, faxing, copying and scanning● Collect copayments or other applicable financial payments● Facilitate daily deposits and perform cash reconciliations● Maintain daily financial logs● Maintain daily patient logs● Discharged patients with discharge orders

• Marketing in the community in El Paso TX and Southern New Mexico• Patient flow steadily increased by 5 to 10% each month, increased over 400% within seven years (25 new patients with a daily patient flow of 50 to 60 patients on a clinic day with two clinic days per week)• Prepare patients chart for next clinic day• Instruct patients for any radiology exams for appointment• Gather all diagnostic test results for doctor to view• Verify patient insurance for eligibility/authorizations• Submit authorization request for all private insurances, Medicare, Medicaid, Tricare, VA and workers compensation accordingly• Assess all patients in exam rooms• Provided wound care and assisted in minor procedures• Prepare lacerations tray for wound culture specimen being collected• Prepare all pre-operative patients with proper consents and disclosure for surgical procedures• Discharged patients with proper diagnostic orders• Call in medication refills to pharmacies• Assist doctor, RN, office manager as needed• Interview potential candidates for employment• Surgery Scheduling