Isabel W. Email & Phone Number

United States

Gaithersburg, Maryland, United States

Consulting

Gaithersburg, Maryland, United States

Served across an array of progressively accountable, specialized positions, including Supervisor, Field Training Officer, and Hispanic Community Liaison. Supported the Operations Bureau through departmental representation in community outreach, recruitment, and media relations events. Lauded for effective leadership over a highly productive team of officers, demonstrating a proactive mentality within a fast-paced, demanding, and challenging environment.Illustrated keen ability to engage in and lead crisis management efforts in complex situations.Ensured open and effective dialog through exceptional written and oral communication skills.Served as liaison to other groups in joint missions and coordinated inter-service and inter-division efforts.Led the Peer Support Team charged with serving sworn and civilian personnel in crisis.Established, cultivated, and maintained sustainable relationships with leadership personnel, and stakeholders through the articulation of critical business requirements and mission impact.Leveraged a highly empathic approach to interactions, cultivating an understanding of unspoken concerns and resolve various complex issues.Acted as Senior Lead and Field Training Officer to create, implement, enhance, and maintain documentation, lead change and configuration management efforts, monitor performance, identify trends, and promote best practices, policies, and regulatory standards throughout mentorship of junior and probationary officers.Utilized proven team-building techniques to encourage, engage, and motivate teams towards timely project delivery.Drove collaborative efforts with Federal Agency, contractors, vendors, and executive personnel, leading focus groups and other customer outreach activities to review satisfaction, service needs, and usage trends to evaluate program efficacy, offer strategic recommendations, and ensuring seamless implementation of solutions.

Rockville, Maryland, United States

Managed executive and administrative logistics supporting the Executive Team and stakeholders.

Rockville, Maryland, United States

Managed executive and administrative logistics supporting the Executive Team and stakeholders.

Houston, Texas, United States

Worked directly with the President of the World Trade Division in organizing trade missions, conferences, global committee meetings and workshops. Experienced building meaningful and successful relationships with governmental and consular entities. Excellent written and verbal communication skills.