Isabel Galán De La Oliva Email & Phone Number

Madrid, Es

Europe

As a Guest Experience Supervisor specializing in merchandise, I manage a dynamic and fast-paced retail operation designed to enhance guest satisfaction. Key responsibilities include:- Inventory Management: Oversee a diverse inventory of 500+ unique products, ensuring accurate tracking, restocking, and reconciliation to meet operational and guest demands. Successfully identified and resolved inventory discrepancies, streamlining processes to maintain lifetime stock accuracy.- Team Leadership: Lead a rotating team of 15 individuals every two months, providing comprehensive training, fostering teamwork, and maintaining high performance standards to deliver exceptional guest experiences.- Operational Excellence: Implement solutions to correct inventory errors, optimize workflows, and achieve consistent compliance with company standards. Collaborate with cross-functional teams to align merchandise strategy with guest needs and organizational goals.- Guest Engagement: Support front-line operations by ensuring the merchandise presentation and availability contribute to memorable guest experiences.My role requires a balance of logistical expertise, team management, and a strong focus on guest satisfaction. Rotation in other departments covered during the run Box Office, Concierge, House, etc.

Madrid, Community Of Madrid, Spain

Leading the team of technical SMEs and business partners to successfully deploy technology tools and processes that enable the delivery of company strategies and operational excellence globally. Accountable for providing technical project leadership, coordination/project management, facilitation, and consultation for Meetings & Events systems.

Spain

Focused on process and quality for CWT M&E’s global technology portfolio. Accountable to provide technical project support, coordination/project management, facilitation and consultation for Meetings & Events systems.

Madrid, Community Of Madrid, Spain

Liaise with clients and lead the organization and management of corporate meetings and events through the implementation of strategy, delivery of objectives, and execution of logistics.• Responsible for all project budgets B2B• Quote RFPs in the entire national territory• Operate/coordinate/assist with all kinds of events and site inspections throughout Spain• Build effective working relationships and maintain regular communication with key individuals fromall areas of the business, including emailing to potential clients• Continually build relationships with preferred suppliers• Maximize client revenue through up-selling and promotion of the company’s services. To be continually aware of the departmental targets and client income

Seville, Andalusia, Spain

Responsible for meeting all clients needs, including but not limited to flights, hotels and venues and solving all types of travel incidences.

Cádiz, Spain

With two partners, transformed an abandoned pizza place into a high quality gourmet pop-up restaurant. Responsible for Front of House, Staff Rotas, Purchasing, Restaurant Branding, Launch and Image. Demonstrable profits in times of economic downturn.

From 2006 to 2012, I was part of CDS on an ad hoc basis in various capacities. Involved in eight different productions including Big Top and Arena productions; these rotations enabled me to build my expertise in a variety of roles facing the public to deliver consistently excellent service throughout. Touring through Spain, Belgium and Australia, working in different countries in an international environment developed my ability to relate to people from all backgrounds and be professional in all settings while complying with company and country rules. Please see more details below

Australian Tour

As part of the former Public Services Team rotated through the different departments (Food and Beverage, Merchandising, Box Office, Ushering, VIP); set up and teardown, training and coordinating local staff (150 people per city), incorporating incentive programs, as well as general show call duties, sales reports and targets. Complete adaptability to each market.

Madrid Y Alrededores, España

Outsourced through TrucComunicacion helped in closing deals with different ticketing companies, product analyst and special discounts. Taking care of the group sales and tailored special events department. Daily reports, and in risked choices concerning ticketing

European Tour

Worked in Public Sales department for Touring Shows. Gradually trained to grow within the company, trusting me with extra responsibility; being in charge of patrons with special needs, dealing with stressful situations and task managing, suppliers, VIP area, etc. Worked with a team of 20-30 people all around Europe adapting to the need of each Market. Trained in every Front of House Department as well as Set up and Tear down.

European Tour

In charge of the Box Office team for many cities, training and managing the entire local staff (8-10 people). Trying to maintain a calm yet motivating atmosphere. Helping co-workers adapt to a European work environment. Also responsible of the following-up, taking care of any Customer Service Incident.Capable of taking high risk decisions on the benefit of improving Customer Service Standards. Daily contact with the headquarters with innumerable reports (daily sales, comp. tickets, staff…) Participating in set up and tear down activities of all Public Services department.

España

In a joint venture between TrucComunicacion and Sold Out, I created the Groups and Special Events department. Duties included attracting new clients, promoting shows for different companies (such as Pilobolus, Mayumana, Slava – Snow Show, Glow, BenHur Live,..), ticket bookings, sales reports and custom events

Barcelona Y Alrededores, España

Within seven days, I organised a Box Office team of 12 to run and manage all ticketing activities for BODIES…THE EXHIBITION (International educational show of human biology). These included telephone sales and customer service, managing the selection process, training and sales coaching and timetabling. Briefed the staff in dealing with all customer queries and complaint and ensuring all our customers including those with special needs or large groups were well cared for.

Hospitality & Tourism Business European Degree, Economics, Accountacy,Cultural Heritage,Hr,Tourism Law,Eur Politics, Tech Researcher Geography, Bachelor'S Degree

Advanced Program, Meeting And Event Planning, Agile Project Management. Scrum

PROJECT TECHNICAL MANAGEMENT. Tools to optimize project management (software). Agile Management with SCRUM and Kanban. Multi-project.