Isabel Marín Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Managing all aspects of the shift to ensure smooth running, distributing workload fairly, ensuring training and support is provided, collaborating with end-of-shift standard work practice, and completing handovers.Cross-checking all manual processes, dealing with escalated member or hotel enquiries via email and chat, managing member profiles, liaising with finance department, and building a good rapport with more than 75 hotel teams via email and phone.Testing and reporting technical site issues, analysing price and availability across different brands and sites, and tracking reservation and cancellation processes.

London, United Kingdom

Leading the team through the shift in 900-rooms hotel, delivering high-performance customer service, keeping a positive and dynamic environment, and building excellent relationships with guests and informing about all facilities and events at the property.Assisting the management team with day-to-day operations, such as administration, financial transactions, reservations, upsells, house balance, groups reservations, or providing feedback.Coordinating with security, housekeeping, guest services and F&B teams to ensure enjoyable stays.If required, managing Great Cumberland Place to organize pleasant and safe stays for different airlines.If required, assisting at the Rock Royalty Lounge, ensuring a great customer service, food quality, and cleanliness.Cross training at Central Sales Reservations at The Clermont Hotel Group.

London, England, United Kingdom

Welcoming, training and tracking new team members, as well as supervising the team interactions and system skills to maintain high quality customer service.Providing administrative support with reservations, groups reservations, routings, reports, payments, credit risk and billing instructions, together with assisting with night audit duties and reporting in case of discrepancies.Assisting in dealing with customer complaints and requests in and effective and polite manner, providing adequate and quick solutions.

London, United Kingdom

Smoothly managing the night front desk operations for 500-rooms hotel, providing an excellent customer service. Welcoming warmly, checking-in, checking-out and attending any in-house request.Assisting management in the end of the day operations such as billing processes, generating invoices, processing refunds, paymasters, and undertaking office duties, among others.Reporting any maintenance, cleanliness or security issues and coordinating myself with my team and other departments to create memorable experiences.

Barcelona, Spain

Pre-editing target texts in different formats, avoiding language ambiguities and unifying terminology, in order to reduce the complexity of the source text and improve productivity.Translating individually and as a team different literary genres from EN to ES, using CAT and translation memory software tools, consulting dictionaries and previous translations to find the most adequate translation for the context and audience.Localizing the given content to the chosen culture or region, and post-editing and proofreading final translations and choosing the appropriate delivery software.

Graduate, Modern Languages And Translation

Course, Spanish As Second Language

Curso Online, Tourism And Travel Management

Online Course, Corrección, Estilo Y Variación Del Español

Online Course, The Spain Of Don Quixote

Online Course, Financial Translation En-Es