 Strong 5 year back ground successfully managing and growing key accounts and heavily involved in the directing of production to ensure customer satisfaction.  Expediter; assisting in facilitating processes in house. Team player and goal oriented; the end product is heavily attributed to the staff and its commitment to the quality policy specific to the organization. Persistent and driven; cross trained in manufacturing processes to solidify my versatility in the company; crossed trained in purchasing, post processing area, shipping and receiving, on-site training in CCAM to support the CAD team and in process training to what is available. Ensured Six Sigma implementation in company, supplementing ease work flow from input to output of product.  Computer skills used daily; Microsoft Word, Microsoft Excel and PowerPoint. Scheduling and planning; part of a small team that outputs schedules daily for the production staff in three different facilities. Sole responsibility of managing large house accounts and to continue the support for customer demand. Experience in receiving and material handler; inventory control for stocked material and customer supplied material. Excellent customer service skills in a highly stressful environment, making sure that the customer satisfaction is the end result of the customer experience. Continuously working with key accounts on new development ventures, reviewing details of the application and assisting with the prototyping stages to ensure a smooth flow from the customer to the production team to meet the required criteria and grow these opportunities into production level opportunities. Assisting customers in sourcing various materials and services needed for the different projects processed as needed, making sure the sourced goods/services meet all project requirements and certifications. Assisting in the continuous refinement within the facility’s processes and procedures.