Isabel Mulhern Email & Phone Number

San Francisco, Ca, Us

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

Direct line management, recruitment and training. Focused on fostering staff development, mentorship and professional growth. Developed team strategy and goals to drive organization-wide objectives. Managed outsource vendors and developed SLAs to drive efficiency and quality task output. Developed business intelligence strategy to drive data based decision making. Oversight and recruitment of external academic advisory and editorial boards.

San Francisco Bay Area

Facilitated cross-departmental coordination to ensure content published efficiently. Use data-informed decision making to address complex problems and identify weaknesses in manuscript workflow. Implemented new vendor tasks and workflows reorganization. Transitioned Production vendors to improve work quality output.Created training content for salesforce. Designed and led cross-departmental training sessions for 50+ employees in Cambridge and San Francisco. Led projects improving tools and systems focusing on enhancing the customer experience and driving efficiency. Managed vendor performance and developed performance indicator dashboards and analytics in Salesforce.Staff supervision, workload and resource management and prioritization. Recruited, trained and developed staff. Managed training program and optimized on-boarding processes to decrease time spent training new employees. Managed PLOS ONE Statistical Advisory board and directed recruitment of international statisticians.

San Francisco Bay Area

Created training content and designed and led cross-departmental training programs. Represented PLOS at Neuroscience 2013 and other community events. Salesforce.com management, analytics and administration. Mentored new employees. Analyzed manuscripts for compliance with ethical standards in human and animal research. Recruited statisticians to join PLOS Statistical Advisory Board.

San Francisco Bay Area

Process management and optimization to maintain content workflow. High volume communications and problem-solving to assist community members and contributors. Recruited international academics to PLOS ONE Editorial Board. Evaluated Clinical Trials manuscripts to ensure they met ethical and reporting requirements.

Managed a high volume physical therapy clinic. Coordinated calendars of thirty physical therapists across five local offices. Acted as a customer service expert: phone and front desk reception. Managed all outgoing and incoming communication. Maintained confidential patient medical records and HIPAA compliant facility. Collected co-pays and account payments from patients. Managed petty-cash and petty-cash reimbursements. Completed all medical and office supply orders. Coordinated all insurance benefits. Trained new employees and volunteers on electronic medical records software.

Acted as a receptionist and liaison to parents, students, administrators, and staff. Administrated multiple calendars and scheduled appointments. Managed office communication: multi-lined phone, fax, e-mail. Trained new employees on reception basics, software, and phone techniques. Managed inventory and office supply orders. Compiled student-life programs research.

for Professor Jennifer Hamilton Designed an interactive academic website. Implemented multi-disciplinary medical and legal research. Assisted in the classroom. Led weekly small group discussion sessions.

Participated in planning and brainstorming for large and diverse conference.

Managed patient correspondence and appointment reminders: multi-lined phone, fax. Organized and maintained confidential patient records and insurance information. Assisted patients with intake forms.