• Contributed to Imagine UBC, the university’s biggest back to school event, welcoming thousands of new students to the UBC community. • Facilitated the selection process for Orientation Leaders, contributing to the formation of a strong and effective team.• Provided training to Orientation Leaders, focusing on building leadership skills, and fostering teamwork.• Led initiatives to develop the skills of Orientation Leaders, emphasizing effective communication, teamwork, and problem-solving.• Gained valuable experience in communicating with a diverse group of students and peers.• Facilitated group activities, both online and in person, showcasing the ability to engage students effectively.

• Welcomed and served 70+ customers every shift• Assisted with coffee, tea, pastries, and meal orders for customers• Demonstrated excellent communication skills by actively listening to customer needs and provided personalized recommendations, resulting in increased customer satisfaction and repeat in business.• Proved task prioritization by balancing customer service responsibilities with seamless operations.