Isabel Otaolea Email & Phone Number

Madrid, Comunidad De Madrid, España

• Sales and Contracts Support: Provide administrative and operational support to sales managers (managing Salesforce© and SAP systems), propose feasible payment methods and letter of credit drafts, inform about credit insurance and stock availability to sign and achieve the best contract.• Coordination and Process Enhancement: Coordination between internal departments (sales, production, planning, logistics, finance, technical, and legal) to ensure timely contract fulfillment and collaborate to improve and streamline processes for better efficiency.• Customer Relations Management: inquiries on logistics, product details, certificates, disposal and contract documentation.• Sales Contracts Management: Supervise contracts, incoterms, payment conditions and internal processes (from purchase order to collect payment and delivery) to maximize the growth and profitability of the company.• Conflict Resolution and Analysis: Analyze situations to identify needs or conflicts, striving for win-win solutions and fostering strong customer relationships.• Project Monitoring: Monitor projects to ensure adherence to agreements and promptly communicating deviations to all stakeholders.• Focus Markets: Spain, Italy, Germany, Austria and Easter EU countries.

Múnich Y Alrededores

• Order and Supply Chain Management: Coordinate deliveries, oversee payments, issue letter of credit drafts and final documentation, and manage operations involving sales, planning, logistics and finance departments.• Sales Process Improvement: Design, review and optimize sales processes to meet turnover goals and ensure customer satisfaction.• Customer Acquisition and Negotiation: Identify potential new customers, create proposals and negotiate prices, payment terms, and delivery schedules.• Customer Onboarding and Tool Training: Facilitate customer onboarding and training in B2B tools to streamline business processes.• International Representation and Relationship Building: Represent the company at global trade fairs to strengthen existing client relationships and forge new partnerships. • Focus Markets: Spain, Andorra, Italy, France, French speaking countries in Africa, America and Asia and North and South America.

Belgium And Spain

CONSEJO SUPERIOR DE CAMARAS DE ESPAÑA - Madrid• International Consultant Network: Designed, developed, and implemented an international network of consultants.• Customer Acquisition and Standardization: Acquired customers and standardized workflows across 1200 activities spanning 30 countries.NEW GROWING SYSTEM - Almería• Market Analysis and Product Launch: Conducted market analysis in 6 countries for a product launch.•Engagement at Agricultural Fairs: Analyzed and visited major agricultural fairs, engaging with relevant institutions, ministries, associations and chambers of commerce.FUNDACION COMUNIDAD VALENCIANA REGION EUROPE - Brussels• European Institution Liaison: Established contacst and cooperated with European institutions.• European Project Promotion: Disseminated European Projects in the Valencia Region and supported cooperation in projects like Europe INNOVA, Green Week, and Open Day.

Mexico City

• Business Center Management: Managed operations and activities within the Business Centre. Team of 12 people.• Work Methodology Design and Budget Management: Designed work methodologies and held responsibility for budget management.• Government Relationship Maintenance: Maintained institutional relationships with state and federal governments to foster joint ventures and regional economic development between countries.• Collaboration with Chambers of Commerce: Collaborated and coordinated efforts with Spanish and Mexican Chambers of Commerce and Industry.• Promotion of Valencia's Industry and Services: Actively promoted Valencia's industry and services to penetrate the Mexican market.

Murcia, Región De Murcia, España

• Market Opening: France, Italy, Morocco, Tunisia, Benin, Senegal, China, Hong Kong, Japan, Philippines, Taiwan, Singapur, Malaysia, Australia, Mexico, Cuba, Colombia, Venezuela, Bolivia and Argentina.• Attendance at International Trade Fairs, foreign missions and business trips in Africa, Asia and South and Central America.• Searching for Importers, building business relationships, negotiating prices and designing marketing activities.• Design Export Policy and annual budget for assigned area.• Issue and Management the Offers, sign the contracts, order management, label and packaging design and coordination among deparments (quality, production, finance and logistics).

Competitiveness In International Trade, International Trade

Diploma - Expert In International Trade, International Trade

Bachelor'S Degree, Business Administration

Bachelor'S Degree, Tourism