Vista Manor is a Skilled Nursing Facility offering multiple levels of care, including short-term, long-term, rehabilitation, and hospice. I started working as the Front Desk Receptionist and based on my performance, I was promoted to Human Resources Assistant.In 2022, I was honored to be recognized as a Finalist for the Employee of the Year Award. Throughout my tenure, I played a pivotal role in supporting the HR department by managing various tasks, including scheduling interviews, processing new hires, and maintaining meticulous employee records. Additionally, I took charge of overseeing the accounts payable processes, ensuring strict adherence to company policies and legal requirements. Furthermore, I contributed to maintaining compliance with California State Public Health Department staffing audits. Managing employee services such as benefits enrollment and addressing employee inquiries were also among my responsibilities. I actively engaged with staff through presentations at meetings, covering topics ranging from benefits changes to the utilization of employee self-help applications. Cultivating productive vendor relationships, resolving discrepancies, and negotiating contracts were integral aspects of my role. I also provided guidance and training to receptionists, ensuring smooth office operations. To enhance workplace morale, I organized employee recognition events and company holiday parties, fostering a positive work culture throughout the organization.

Being the first employee that families spoke with upon entering our 99-bed facility, I warmly welcomed and guided them through their new journey with competence, care, and attention. I maintained clear and effective communication with visitors while strictly adhering to infection prevention procedures. Addressing customer inquiries via phone and email was handled with skill and professionalism, ensuring efficiency in responses. Additionally, I expertly managed the reception area, promptly disseminating critical information such as updated CDC requirements to both staff and visitors, contributing to a safe and informed environment.

Expanded on my customer service, interpersonal skills, and a commitment to delivering exceptional customer support. Worked collaboratively within a team, demonstrating effective communication, and fostering positive relationships. Specialized expertise in asset management, ensuring optimal utilization and maintenance of resources. Demonstrated effective communication and fostered positive relationships. Specialized expertise in asset management, ensuring optimal utilization and maintenance of resources. Developed my listening skills to help understand and meet customer needs.

A home cleaning service designed to give customers the peace of mind they deserve and the time they need to enjoy their life and loved ones in a clean and comfortable home.I provided exceptional customer support and service to ensure client satisfaction and delight. Collaborating closely with my teammates, we worked together to facilitate efficient and friendly home visits, aiming to provide the best possible experience for our clients.

I was initially hired as a cashier and was later invited by my manager to attend leadership classes, leading to my promotion to shift supervisor.

Worked as a Sales Associate at JCPenney during the seasonal period from September 2014 to December 2014 in Modesto, California. Demonstrated proficiency in customer service, interpersonal skills, teamwork, and effective communication. Applied expertise in sales processes, showcasing sales capabilities and contributing to organizational success. Additionally, exhibited strong organizational skills, played a role in sales promotion, and effectively managed financial transactions.