Responsible for managing the entire life cycle of IT solutions within the Information and Communication Services (ICS) department of the Church. A key focus on creating, delivering—including the ideation, planning, execution, collecting requirements and operational decommissioning—and operating these IT solutions for the Church globally. Approve architecture and manage all financial, technical and supporting end-to-end IT solution lifecycle ownership. Provide vision and direction to customers on how technology can be used to increase user productivity, solve complex business problems, and support the mission of the Church.

Led strategic direction and tactical execution design for the Value Planning and Benefits Realization product and related tools, data, and processes. Led and supported various project level initiatives to improve operational functions and the overall management of seasonal planning activities. Established an enterprise view of the rhythm of the business across department divisions including annual benchmarks and cross-division dependencies. Created and launched a library of consumable and simplified resources for user and stakeholder groups that included everything from complex business process architecture and mapping to tactical “how to” instructional documents and videos around specific business expectations and behavior.

Supported operations for the SLC lab including managing the procurement and inventory process, negotiating vendor order rates, tracking and reporting on daily team metrics, designing and overseeing the shipping process for completed projects, managing customer interactions, and other lab management systems as needed. As a member of the Business Development team, I managed contracts for the company using and led research and analysis projects.

Led strategic partnership efforts with local chambers, nonprofits, accountants, and others to promote the adoption of the product for their small to mid-size customers. Managed all sales, customer support, and retention for the Built for Teams product. Implemented strategies to improve outcomes in all three areas including the creation of customer support tools such as videos and support articles. Worked with the development team to prioritize and deploy new features to meet customer needs. Hosted product demos for potential customers and identified creative solutions to help the product adapt to their unique needs and/or helped their needs adapt to the product.

Improved and created organization-wide systems to facilitate sustainable growth and better manage internal and external relationships. Improved internal systems and practices ranging from improved efficiency and communication in weekly staff meetings, to designing a franchise model that would support organizational growth in a more predictable and sustainable way. Introduced a partner fee to leverage corporate outreach budgets and offer Latinos in Action (LIA) as an outreach strategy for the Hispanic/Latino market.Worked with community and corporate partners to strategically align their work/industry with LIA course curriculum and create opportunities for LIA students to explore various careers and volunteer opportunities. Supported six local university chapters including mentoring and training for new officers.Led planning efforts for one of three annual conferences hosting 1200+ high school students at a local university. Worked with community and university partners to recruit workshop participants, fundraise, and map out the flow and logistics for the day. Designed a conference planning process to make current practices replicable across all three local conferences as well as LIA conferences hosted in other states. Trained Florida LIA staff on conference planning practices to ensure a successful first-time out-of-state conference.

Managed the Local Advocacy department consisting of 43 remote staff working in Washington State, Oregon, Arizona, Louisiana, and Michigan. Designed and implemented systems, processes, tools, and product improvement strategies to help drive student success. Strategically led efforts to successfully transition advocates from contractors to employees. Designed the training process for new personnel and led monthly trainings for all remote staff in the department. Coordinated and planned cross-departmental efforts that led to enhanced student support. Data analysis and data driven planning and implementation. Designed and led strategic partnership outreach efforts with community organizations in Michigan and Salt Lake City. Managed several HR functions including hiring, terminations, calculating pay monthly, disciplinary action, etc.

Managed collaborative public and private sector relationships and projects with a variety of community partners in Park City, Salt Lake City, and Refugee service organizations through a Collective Impact framework. Led, motivated, and inspired strategic multi-sector projects and efforts to improve outcomes for kids and families in the areas of education, income and health. Including but not limited to; meeting prep, facilitation, and follow up; relationship and trust building; ‘paving the path’ for groups/organizations to make meaningful progress around shared objective; lead strategic planning conversations for multiple community partners and around various objectives; foster innovation and creativity; simplify complicated processes; measure and track progress; actively hold people/organizations through change; manage conflict; facilitate action, and so on. Supervised, mentored and supported two Community School Coordinators. Public speaking opportunities in a variety of settings including, small groups, institutions of higher education, and at local conferences. Supported collaborative fund raising efforts.

Co-authored a Hispanic/Latino outreach proposal for strategic departmental outreach and relationship building as well as to support local church leadership that serves this population. The proposal was approved by Church leadership and is in implementation. Bridged relationships between Hispanic/Latino opinion leaders and the Public Affairs Department. Advocated on behalf of community concerns and support discussions and planning around statements in public venues that may affect the Hispanic/Latino community. Assisted with projects including; hosting guests, research, strategic thinking/planning and other activities as needed.

2007-2010: Program Director in charge of overseeing 9 different programs and managing 4 staff as well as additional program coordination responsibilities below. Duties include: long term strategic planning for specific programs and the organization as a whole; inspire, motivate, lead and support staff; build and maintain relationships across organizations for collaborative efforts, training staff and community leaders, problem solving and crisis management, media response, others.2007-2010: Program Coordinator charged with building and maintaining a statewide coalition called the Enriching Utah Coalition focused on lasting systemic change to improve immigrant and refugee integration. Primary responsibilities include building the coalition, framing and selling the vision, leading the work, reaching out to diverse groups and organizations, strategizing collaboration, presenting to groups of various sizes, facilitating group conversations, coordinating legislative work and advocacy/lobbying efforts, presenting at public venues and to community groups, responding to media, and so on.2006-2007: Program Coordinator of the Multicultural Health Network of Utah which included planning community forums, conferences, leadership retreats and other events as needed; conducting & coordinating meetings; preparing meeting agendas and minutes; presenting on network updates regularly; identifying, recruiting, and building relationships with ethnic community leaders and public/private sector representatives on an ongoing basis.