• Focus on increase customer loyalty through unparalleled customer service.• Recruit and retain the best talent in the area by coaching and leading by example.• Inspires and motivates team member to achieve company sales goals.• Reduce shrink from 5.9% in 2012 to 2.92% in 2013.• Flawless execution of line set.• Promotes high standards through the store to meet 100% company expectations.

• Built effective relationship with Brides to make her day very special• Follow up with Brides and prospects that had visited the store.• Meet the standards required for the company Owners. Resolve issues in a professional manner.

• Consistently focused on performance. Controlled KPI (Conversion, AT, UPT).• Forecast scheduled, delivered payroll on a monthly basis, increasing conversion.• Promoted associate within the company. Key holder and Assistant Manager.• Flawlessly executed operations, emphasizing on Company Standards.• Actively coached and guided team to meat greater levels of sales and customer service.• Write and perform evaluations for all team members effectively.• Hired and trained staff on all aspects of successful performance. Hired new associates.• Accountable for store opening. Verification registers funds. Review voice mail log. Calculate payroll hours and adjust when necessary. Ensure bank deposit.• Reported closing figures to District Manager, perform store-closing procedures.• Perform annual review to all Hispanic associates.• Assist General Store Manager in the opening of a new store at the West Coast. Trained New team members. Demonstrated being a team player

•Developed demographical analysis to facilitated the decision making process of thecompany in regards network expansion vs. potential customers demand in the SouthRegion.•Commercial office trained. Ready to work in any commercial office: receiving paymentsfor customers (residential and commercial). Opening procedures.•Meeting with government-client: fill expectations from customer in regards theirnecessities for red expansion.Proficiency manages of MapInfo program.•Meet with Operations Manager to find the training required for technician. Newequipment. New norms, such as ISO 9000, etc.•Organized training sessions for technician.•Scheduled training sessions in order to meet Managers expectations.•Support General Manager.