I managed functions pertaining to creating a new global schedule for Google remote support teams in 7 countries. I was responsible for the management of workflow throughout all departments within a business. I optimized the business's daily activities and performance across the board and adjusted daily schedules to meet demand across all in-person and remote support channels. I have balanced work assignments and operational demand, program commitment, and handled continuous evaluation and recommendation for further schedule optimization. I have coordinated major events coverage and shifting scheduling allocations based on-site and global staffing changes. I managed prioritization and continued long-term optimization of the scheduling approach to continuously improve coverage capability with current and future staffing plans. I worked with the Program Management team to plan changes related to periodic staffing changes based on cohort-based hiring in remote support, assisted with implementing new processes and procedures.

Senior Department Assistant - Operations Manager SETON HEALTHCARE NETWORK, AUSTIN, TX | Aug 2008 – Jun 2018I was responsible for planning, developing priorities for achieving monthly goals. Forecasted and monitored monthly budgets, department reports, ordering supplies (i.e., billing expenses, department productivity). Arranged and submitted cost reports for the division. Arranged and created introductions to oversee end-user with official desires. I developed and updated data systems for multiple stakeholders, including Excel, Access, Centricity, Peoplesoft, Oracle, Crystal reporting. Executed and composed forms and methods of unused portable mammogram program as a group. Arranged and created needs for execution enhancement, accomplished month to month objectives, actualized, the computer program for update calls and content modified daily.Financial Counselor - Patient Access Representative Mar 2003 – Jul 2008 I pioneered the efforts across handling the entire gamut of functions about screening non-insured patients to schedule hospital services at a discount or charity qualifications, in a high pace, high volume Oncology-Hematology clinic. Effectively made modern prepare and method for the successful stream of clinics. I developed prior authorization process per client insurance and upcoming procedure as ordered by the physician. I screened understanding for charity, getting records to affirm qualification. I was successful in training new hires of Customer Service roles, processes, and procedures. I scheduled, answered phones, registered patients, and handled the request for walk-ins, HIPAA compliance. Collected, logged, followed, and directed archives concerning co-pays, deductibles, co-insurance, and stores.