More than 12 years management experience. Areas of experties include: call center and back office business process management, project management, CRM management, risk management and control, compliance and quality assurance management, business development, profiling and segmentation of customers, and operations audit, Proven ability to:1.prepare service proposals for potential clients2. conceptualize new activities, projects or services 3.coach and mentor direct reports4. interface with clients, suppliers and 3rd party service providers. 5. establish company's KPIs and SLAs6. execute business plans7. establish business goals and targets8. manage new project and transitions