Isabel Tomb Email & Phone Number

United States

Minneapolis, Minnesota, United States

- Contributed to and maintained open-source blockchain projects Hyperledger Sawtooth and Grid - Designed and implemented new features written in Rust- Designed and implemented frontend features using React- Make improvements to testing tools

Minneapolis, Minnesota, United States

- Update manual testing procedures to be aligned with newly implemented features- Refactored existing code in C#- Gained experience with the full software development life cycle- Worked on a team using Agile to develop software used in occupational health testing

Greater Minneapolis-St. Paul Area

- Assist in managing 90 Service Desk student employees across 3 walk-in locations, 2 computer labs and the main call center.- Act as a liaison between the student staff, managers, and service owners during system outages.- Assist managers in the hiring process by reviewing resumes and performing both phone and in-person interviews with applicants.

Greater Minneapolis-St. Paul Area

- Answered phone calls, emails, and chats as first point of contact regarding technology issues fromUniversity employees, students, and affiliates- Supervised walk-in locations and computer labs to provide in-person service to customers- Solved technology issues on both university and non-university owned devices- Assisted in quality assurance and training for new employees- Promoted to Service Desk team lead March 2019

Greater Minneapolis-St. Paul Area

University Of Minnesota - Twin Cities

- Called up to 150 people per day to conduct interviews over the telephone with adults throughout Minnesota.- Entered, edited and coded participant responses into a computer database. Edited and corrected completed surveys.- Received calls and informed callers about current surveys being conducted.