Isabel Vasques Email & Phone Number

Lisboa, Portugal

• Supporting various clients critical systems through your knowledge of software application support and deployment• Own the strategic and operational delivery to the end client• Manage the relationship with the client throughout the project duration• Be a main point of contact for solutions and services• Manage the application transformation and its delivery• Identify potential issues and take action to head them off before they eventuate, whether they be technical… Show more • Supporting various clients critical systems through your knowledge of software application support and deployment• Own the strategic and operational delivery to the end client• Manage the relationship with the client throughout the project duration• Be a main point of contact for solutions and services• Manage the application transformation and its delivery• Identify potential issues and take action to head them off before they eventuate, whether they be technical, requirements or people based• Define the scope, constraints and assumptions and identify associated risks, back-up plans and people and team planning Show less

Lisbon, Portugal

• Follows established processes / systems and recommends improvements to these as appropriate to resolve routine customer enquiries.• Documents actions taken to resolve enquiries.• Takes ownership for documenting, and monitoring adherence to all account related processes.• Ensures the processes in place are aligned with the contractual requirements. Acts as point of escalation and owns management of the processes leading to successful resolution of the escalated issue.•… Show more • Follows established processes / systems and recommends improvements to these as appropriate to resolve routine customer enquiries.• Documents actions taken to resolve enquiries.• Takes ownership for documenting, and monitoring adherence to all account related processes.• Ensures the processes in place are aligned with the contractual requirements. Acts as point of escalation and owns management of the processes leading to successful resolution of the escalated issue.• Responsible for the implementation of any new processes resulting from account changes as well as ensuring full team engagement in the new developments.• Escalates issues as necessary to deliver required service level and meet or exceed customer expectations / SLA. • Monitors performance through statistical reporting and analysis.• Analyses and identifies areas of improvement to the service to ensure customer satisfaction• Prevents negative trends by properly raising and reacting to performance and progress gaps.• Owns and accepts personal responsibility for customer problems and champions customer issues to resolution.• Builds and enhances strong customer relationships and acts as an escalation point for the customer.• Takes responsibility for learning about all current customer needs Show less

Lisbon, Portugal

An exciting new role within Fujitsu supporting our senior leadership for Fujitsu HCI capability to build new business relationships with Service Providers. My role involves networking and business development to help Service Providers see the value of HCI and transform their services.

Lisbon, Portugal

Managing accounts, which enhanced my time management and people skills. Tasks included communicating with our distributors and resellers to ensure that their needs and their customers’ needs were met effectively, on time in a very competitive environment. Providing information when they needed support with their opportunities. I also worked very closely with our sales team who needed an internal contact to further improve the effectiveness of the relationship between Fujitsu and their partners,… Show more Managing accounts, which enhanced my time management and people skills. Tasks included communicating with our distributors and resellers to ensure that their needs and their customers’ needs were met effectively, on time in a very competitive environment. Providing information when they needed support with their opportunities. I also worked very closely with our sales team who needed an internal contact to further improve the effectiveness of the relationship between Fujitsu and their partners, which is crucial to win business. Show less

Lisbon, Portugal

Lisbon, Portugal

• Feedback from Customers, Service Delivery Management, Team, etc.• Technical Assessments (where applicable)• Proven track record of problem resolutions.• Share and re-use of knowledge.• Improvement/enhancements to service delivery.• Improve service level requirements.• Successful management of escalations in a timely manner.• Meets project deadlines and costs within their own area of responsibility.• Errors with workarounds or fixes provided in a timely… Show more • Feedback from Customers, Service Delivery Management, Team, etc.• Technical Assessments (where applicable)• Proven track record of problem resolutions.• Share and re-use of knowledge.• Improvement/enhancements to service delivery.• Improve service level requirements.• Successful management of escalations in a timely manner.• Meets project deadlines and costs within their own area of responsibility.• Errors with workarounds or fixes provided in a timely manner.• Customer problems resolved within required timescales.• Improved first time/line fix.• Correct application of severity, impact, and priority. Show less