Isabel Vasques Email & Phone Number

Lisboa, Portugal

• Supporting various clients critical systems through your knowledge of software application support and deployment
• Own the strategic and operational delivery to the end client
• Manage the relationship with the client throughout the project duration
• Be a main point of contact for solutions and services
• Manage the application transformation and its delivery
• Identify potential issues and take action to head them off before they eventuate, whether they be technical… Show more

Lisbon, Portugal

• Follows established processes / systems and recommends improvements to these as appropriate to resolve routine customer enquiries.
• Documents actions taken to resolve enquiries.
• Takes ownership for documenting, and monitoring adherence to all account related processes.
• Ensures the processes in place are aligned with the contractual requirements. Acts as point of escalation and owns management of the processes leading to successful resolution of the escalated issue.
• … Show more
• Responsible for the implementation of any new processes resulting from account changes as well as ensuring full team engagement in the new developments.

Lisbon, Portugal

An exciting new role within Fujitsu supporting our senior leadership for Fujitsu HCI capability to build new business relationships with Service Providers. My role involves networking and business development to help Service Providers see the value of HCI and transform their services.

Lisbon, Portugal

Managing accounts, which enhanced my time management and people skills. Tasks included communicating with our distributors and resellers to ensure that their needs and their customers’ needs were met effectively, on time in a very competitive environment. Providing information when they needed support with their opportunities. I also worked very closely.

Lisbon, Portugal

Lisbon, Portugal

• Feedback from Customers, Service Delivery Management, Team, etc.
• Technical Assessments (where applicable)
• Proven track record of problem resolutions.
• Share and re-use of knowledge.
• Improvement/enhancements to service delivery.
• Improve service level requirements.