Oracle Consulting Project Manager

Workshop facilitatorOrganization and construction of different experiences for clients

- Account Management and Customer Sucess of the company's customer base; - Management of teams: administrative, commercial and customer success - Supervision of the company's general internal activities;- Participation and Supervision of the launch of a new product and construction of the company's e-commerce - Participation in the company's international expansion project, organizing and carrying out activities to enable this objective such as: translations, UX research in key countries and outbound marketing.

- Closing of new partnerships for the company;- Increase loyalty of customers with cross selling and up selling.

- Qualification of Inbound leads for Closer's to close new partnerships;- Facilitation of Design Sprint's and Co-creation Workshops for: solving demands between internal teams, updating customer personas, developing customer journeys and internal processes.

- Customer service, support and direct interaction with the software developers to resolve issues;- Implementation and sales of one of the products that the company performs cross selling, concomitant with the realization of UX Writing on this product.

- Carrying out daily administrative and financial activities, such as: bank consolidation; issuance and control of invoices; issuing of slips; service to external and internal customers; external and internal communication; control of expenses and profits.

Participated and Supervised the Extension Project “Mediation at PUC”, carried out at the Judicial Assistance Service (SAJ) of PUC Minas University unit Coração Eucarístico, Pre-Processual Service Post (PAPRE) of CEJUSC-TJMG.Service to external and internal clients of this SAJ at PUC, they were: people looking for assistance and/or legal assistance (external clients); Law and Psychology undergraduate students and professors, as well as office staff (internal clients). Performed: organization and control of cases, meeting demands that appeared, carrying out activities such as case screening, taking care of all communication and managing the people involved in the project.This project, on the one hand, seeks to improve the care of people in the community in a situation of social vulnerability or limited financial condition, offering them a more adequate mechanism for dealing with the conflicts in which they are involved, bringing advantages and less bureaucracy. access services to the judiciary. On the other hand, it offers students the opportunity to provide a relevant service to society, working in an interdisciplinary way in the practice of Law.

I worked in the Office of the Judge of the 4th Court of the State Public Treasury and Municipalities of the Court of Justice of Minas Gerais, producing drafts and legal documents.