My responsibilities as Incentives Analyst:- Implementing a common global incentives process at IBM, supporting the sales and services team.- Delivering high-quality, value-added solutions and acting as a trusted business consultant.- Utilizing a set of tools that support an effective global incentives process.- Managing all processes related to the operation of the global incentives team.- Providing direct support to business units and the sales team with their support requests.- Generating financial reports and analyzing data to support strategic decision-making.- Applying Agile work methodology daily. Experience working as Iteration Manager (IM) of my Squad, facilitating communication, fostering teamwork, and managing workflow.Challenges and Achievements:As an Agile-aligned Iteration Manager (IM), I led Agile ceremonies, organized information, and managed workloads to meet deadlines and ensure team success. Developed analytical skills using Excel and SQL for problem-solving. My current role requires quick learning of end-to-end processes and improved communication and presentation skills. I am studying Brazilian Sign Language (Libras) to promote inclusion and diversity and break communication barriers.

Working in the Office of Strategic Planning at the University.

- Responsible for the Commercial and Operational depts of the Freight Forwarding company of the Nicomex Group.- Expertise in inside sales/pricing with survey of values with national and international partners.- Search for the best logistics options for the customer and preparation of commercial proposals for international freight.- Experience with project cargo.- Monitor day-to-day operations, implementing commercial strategies, evaluating processes and business opportunities.- Improvement of operational IT systems to meet the team's requirements.- Commercial representation at international partner events.- Coordination of commercial and operational teams.Challenges and Achievements:Leading the International Freight unit, I handled project cargo quotations and ensured successful operational oversight. I contributed expertise in end-to-end international freight processes, leading a successful migration from i-Traffic to Tier-2 system, enhancing security and automation. Additionally, I focused on developing strong people management skills, providing daily motivation and guidance to the teams.

- Responsible for the Commercial dept of the Freight Forwarder company of the Nicomex Group;- Expertise in the area of ​​inside sales/pricing with survey of values ​​with national and international partners;- Search for the best logistics options for the customer;- Preparation of commercial proposals for international freight;- Creation of processes for the operational team;- Development/improvement of operational IT systems to meet the team's requirements;- Coordination of commercial and operational teams.

- Shipping coordination;- Sending collection instructions to the international partner ensuring the start of operation;- Shipping instructions;- Document checking and bill of lading approval;- Registration of Master and House information in the I-Traffic system, at each shipment;- Air and sea import;- Air and sea export;- Follow-up with the customer, carrying out the monitoring of the cargo by the Siscomex / Mantra system;- Notification / billing;- Communication with the customer.

- Shipping coordination- Sending collection instructions to the international partner ensuring the start of operation;- Shipping instructions;- Document checking and bill of lading approval;- Registration of Master and House information in the I-Traffic system, at each shipment;- Air and sea import- Air and sea export- Follow-up with the customer, carrying out the monitoring of the cargo by the Siscomex / Mantra system;- Notification / billing;- Communication with the customer

- Document checking and bill of lading approval; - Assistance in sending the follow-up to the customer, monitoring the cargo through the Siscomex/Mantra system; - Registration of Master and House information in the I-Traffic system, at each shipment; - Collection instructions;- Issuance of shipping instructions; - Completion of control sheets; - Communication with the customer.

I used to contact Brazilian exchange students and also foreign universities;Performed administrative tasks such as updating spreadsheets, typing documents, preparing processes, sending emails;Customer service.