Isabela Machado Email & Phone Number

Rio De Janeiro, Brasil

My responsibilities as Incentives Analyst:- Implementing a common global incentives process at IBM, supporting the sales and services team.- Delivering high-quality, value-added solutions and acting as a trusted business consultant.- Utilizing a set of tools that support an effective global incentives process.- Managing all processes related to the operation of the global incentives team.- Providing direct support to business units and the sales team with their support requests.- Generating financial reports and analyzing data to support strategic decision-making.- Applying Agile work methodology daily. Experience working as Iteration Manager (IM) of my Squad, facilitating communication, fostering teamwork, and managing workflow.Challenges and Achievements:As an Agile-aligned Iteration Manager (IM), I led Agile ceremonies, organized information, and managed workloads to meet deadlines and ensure team success. Developed analytical skills using Excel and SQL for problem-solving. My current role requires quick learning of end-to-end processes and improved communication and presentation skills. I am studying Brazilian Sign Language (Libras) to promote inclusion and diversity and break communication barriers.

Rio De Janeiro

Working in the Office of Strategic Planning at the University.

Rio De Janeiro, Brazil

- Responsible for the Commercial and Operational depts of the Freight Forwarding company of the Nicomex Group.- Expertise in inside sales/pricing with survey of values with national and international partners.- Search for the best logistics options for the customer and preparation of commercial proposals for international freight.- Experience with project cargo.- Monitor day-to-day operations, implementing commercial strategies, evaluating processes and business opportunities.- Improvement of operational IT systems to meet the team's requirements.- Commercial representation at international partner events.- Coordination of commercial and operational teams.Challenges and Achievements:Leading the International Freight unit, I handled project cargo quotations and ensured successful operational oversight. I contributed expertise in end-to-end international freight processes, leading a successful migration from i-Traffic to Tier-2 system, enhancing security and automation. Additionally, I focused on developing strong people management skills, providing daily motivation and guidance to the teams.

Rio De Janeiro, Brasil

- Responsible for the Commercial dept of the Freight Forwarder company of the Nicomex Group;- Expertise in the area of ​​inside sales/pricing with survey of values ​​with national and international partners;- Search for the best logistics options for the customer;- Preparation of commercial proposals for international freight;- Creation of processes for the operational team;- Development/improvement of operational IT systems to meet the team's requirements;- Coordination of commercial and operational teams.

Rio De Janeiro E Região, Brasil

- Shipping coordination;- Sending collection instructions to the international partner ensuring the start of operation;- Shipping instructions;- Document checking and bill of lading approval;- Registration of Master and House information in the I-Traffic system, at each shipment;- Air and sea import;- Air and sea export;- Follow-up with the customer, carrying out the monitoring of the cargo by the Siscomex / Mantra system;- Notification / billing;- Communication with the customer.

Rio De Janeiro E Região, Brasil

- Shipping coordination- Sending collection instructions to the international partner ensuring the start of operation;- Shipping instructions;- Document checking and bill of lading approval;- Registration of Master and House information in the I-Traffic system, at each shipment;- Air and sea import- Air and sea export- Follow-up with the customer, carrying out the monitoring of the cargo by the Siscomex / Mantra system;- Notification / billing;- Communication with the customer

Rio De Janeiro E Região, Brasil

- Document checking and bill of lading approval; - Assistance in sending the follow-up to the customer, monitoring the cargo through the Siscomex/Mantra system; - Registration of Master and House information in the I-Traffic system, at each shipment; - Collection instructions;- Issuance of shipping instructions; - Completion of control sheets; - Communication with the customer.

Rio De Janeiro, Brazil

I used to contact Brazilian exchange students and also foreign universities;Performed administrative tasks such as updating spreadsheets, typing documents, preparing processes, sending emails;Customer service.