Isabela S. Email & Phone Number

Rio De Janeiro, Rio De Janeiro, Brazil

Rio De Janeiro, Brazil

Rio De Janeiro, Brazil

- Resolve customer inquiries in a timely and professional manner;- Maintain an in-depth understanding of the software platform as well as all of Carta’s business units - Private Markets, Public Markets, Investor Services, and Valuations;- Flag issues as well as potential solutions for the rest of the team;- Identify, reproduce, and document bugs for the product and engineering teams; - Assist with product development by testing new features;- Contribute to the ongoing learning and success of the team by training for new employees, Offboarding;

Rio De Janeiro, Rio De Janeiro, Brasil

- Prepare periodic reports on evaluation;- Continuous improvement and control of internal processes;- Coordinate communication with clients from the Professional Training Department;- Assist in the operationalization, monitoring and promotion of the expansion of the AHK Rio partners.

- Evaluation, Mentoring and Financial Training for new employees;- Analysis of indicators such as CSAT, SLA and CRL;- Analysis of Datas as Net Promoter Score and Quality in Salesforce’ System;- Analysis of customer calls;- Contact with the customer for after-sales support;- Control and guarantee that the customers maintain a promoter score;- Experience in a fintech environment and knowledge of the payment methods market.

Rio De Janeiro E Região, Brasil

Rio De Janeiro E Região, Brasil

- Survey of the profiles of the vacancies in the areas;- Dissemination, screening, recruitment and scheduling of individual interviews and group dynamics;- Control and return to candidates;- Onboarding training for new hires and development actions and trainings for employees;- Analysis of reaction and tabulation evaluation;- Management of the Internship Program and the Apprentice Program;- Internal communication;

Rio De Janeiro E Região, Brasil

Graduação (Bacharel), International Relations And Affairs

Ensino Médio, Técnico Em Guia De Turismo