Isabela S. Email and Phone Number
With 7 years of private market experience focused on Customer Experience and support for Alternative Assets, I thrive in optimizing user satisfaction and providing strategic insights. My cross-functional expertise spans Human Resources, Social Media Relations, and Product Services, and I bring a solution-oriented approach to roles that require adaptability and precision. Proficient in CSAT, SLA, and CRL analysis, I support initiatives that enhance financial training, employee onboarding, and impactful data reporting.Key Skills: Customer Experience, Alternative Assets, Fintech Solutions, HR Strategy, Client-Centric Support, Data Analysis, Financial Training, Equity, Cap Table Management
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Senior Alternative Assets AnalystCarta Dec 2023 - Present -
Product Services Analyst IiCarta Jul 2023 - Dec 2023
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Tech Support Analyst Ii, LlcCarta Mar 2023 - Sep 2023Rio De Janeiro, Rio De Janeiro, Brazil
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Tech Support Analyst Ii, CorporationsCarta Dec 2022 - Mar 2023Rio De Janeiro, Brazil
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Tech Support Analyst I, CorporationsCarta Feb 2021 - Dec 2022Rio De Janeiro, Brazil- Resolve customer inquiries in a timely and professional manner;- Maintain an in-depth understanding of the software platform as well as all of Carta’s business units - Private Markets, Public Markets, Investor Services, and Valuations;- Flag issues as well as potential solutions for the rest of the team;- Identify, reproduce, and document bugs for the product and engineering teams; - Assist with product development by testing new features;- Contribute to the ongoing learning and success of the team by training for new employees, Offboarding;
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Professional Training InternCâmara De Comércio E Indústria Brasil-Alemanha Do Rio De Janeiro - Ahk Rio Sep 2020 - Mar 2021Rio De Janeiro, Rio De Janeiro, Brasil- Prepare periodic reports on evaluation;- Continuous improvement and control of internal processes;- Coordinate communication with clients from the Professional Training Department;- Assist in the operationalization, monitoring and promotion of the expansion of the AHK Rio partners. -
Customer Experience AnalystStone Jun 2020 - Feb 2021- Evaluation, Mentoring and Financial Training for new employees;- Analysis of indicators such as CSAT, SLA and CRL;- Analysis of Datas as Net Promoter Score and Quality in Salesforce’ System;- Analysis of customer calls;- Contact with the customer for after-sales support;- Control and guarantee that the customers maintain a promoter score;- Experience in a fintech environment and knowledge of the payment methods market. -
Customer Experience InternStone Sep 2019 - Jun 2020Rio De Janeiro E Região, Brasil
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Human Resources InternCyrela Sep 2018 - Aug 2019Rio De Janeiro E Região, Brasil- Survey of the profiles of the vacancies in the areas;- Dissemination, screening, recruitment and scheduling of individual interviews and group dynamics;- Control and return to candidates;- Onboarding training for new hires and development actions and trainings for employees;- Analysis of reaction and tabulation evaluation;- Management of the Internship Program and the Apprentice Program;- Internal communication; -
Human Resources ApprenticeCyrela May 2017 - Sep 2018Rio De Janeiro E Região, Brasil
Isabela S. Education Details
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International Relations And Affairs -
Ete Juscelino KubitschekTécnico Em Guia De Turismo
Frequently Asked Questions about Isabela S.
What company does Isabela S. work for?
Isabela S. works for Carta
What is Isabela S.'s role at the current company?
Isabela S.'s current role is Senior Analyst | Customer Experience & Alternative Assets Specialist | LLC | Strategic Support in Fintech | Equity.
What schools did Isabela S. attend?
Isabela S. attended Universidade Federal Fluminense, Ete Juscelino Kubitschek.
Who are Isabela S.'s colleagues?
Isabela S.'s colleagues are Mariia Chernohorenko, Perry Cheng, Carla Castro, Michele Esposito, Manoel Silva, Cep, Taylor Cook, Eden Renee.
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