Isabela Souza Email & Phone Number

Burnaby, British Columbia, Canada

Burnaby, British Columbia, Canada

Vancouver, Canada Area

Checked-in guests and provided a welcoming and warm environment, receiving many positive guest comments, including a Vancouver Tourism Award for service excellence. Checked out guests, charged, balanced and closed accounts, and operated a cash register to process cash and credit card payments.Performed clerical assignments such as filing, maintaining records, faxing, receiving and sending correspondences and preparing reports in supply needs. Engage with guests by phone or in… Show more Checked-in guests and provided a welcoming and warm environment, receiving many positive guest comments, including a Vancouver Tourism Award for service excellence. Checked out guests, charged, balanced and closed accounts, and operated a cash register to process cash and credit card payments.Performed clerical assignments such as filing, maintaining records, faxing, receiving and sending correspondences and preparing reports in supply needs. Engage with guests by phone or in person, selling suites and luxury rooms and upselling room types to accommodate guest needs and generate revenue to the hotel. Receive and direct calls in a multi-line reception, while replying and sending email, collecting payment and stocking and organizing the Front Desk in a fast-paced environment. Collaborated with other departments making sure our guests receive fast and effective solutions to their requests and complaints.Create, modify, cancel and upsell reservations using Opera hotel management system, with experience using Microsoft Office Software such as Word, Excel, PowerPoint and Outlook and other software systems. Work shifts as switchboard operator handling all incoming calls in a polite and efficient manner, redirecting them to the appropriate departments and assisting in case of any emergency calls.Instructed new team members on hotel procedures, helping train them and overseeing their work. solutions to their requests.● Balance phone calls, check ins and check outs, provide tourist information and reply to guest’s emails. Show less

Rio De Janeiro Area, Brazil

●Responded to customer comments and inquiries in a friendly and courteous manner, receiving extensive positive feedback through the company’s Comments Cards and online surveys.Welcomed and registered guests at hotel Front Desk using Opera hotel management system, with experience using Microsoft Office Software such as Word, Excel, PowerPoint and Outlook and other software systems. Worked with the reservations department to solve booking discrepancies reducing category… Show more ●Responded to customer comments and inquiries in a friendly and courteous manner, receiving extensive positive feedback through the company’s Comments Cards and online surveys.Welcomed and registered guests at hotel Front Desk using Opera hotel management system, with experience using Microsoft Office Software such as Word, Excel, PowerPoint and Outlook and other software systems. Worked with the reservations department to solve booking discrepancies reducing category overbooking.Provided at the front desk and by phone hotel and touristic information, explained services available, recommended events, restaurants, attractions and tours and answered questions. Responded to questions, requests, provided information to customers and the general public.Prepared material for the upcoming guests, following up with other departments to make sure everything was ready for all daily arrivals.Counted the safe for the Front Desk, distributing and receiving back cash float to each member and completing the appropriate paperwork for the accounting team. Show less

Goiânia Area, Brazil

● Assisted with the scheduling of meetings, booking and preparing rooms, managing calendars and agenda for senior partners.Accounted for office supplies and kept stock up to date, reducing shortage of material.Performed clerical assignments such as filing, maintaining records, faxing, receiving and sending correspondences.Received and redirected phone calls from more than 8000 listeners and gathered information to develop reports on various systems that helped improve marketing… Show more ● Assisted with the scheduling of meetings, booking and preparing rooms, managing calendars and agenda for senior partners.Accounted for office supplies and kept stock up to date, reducing shortage of material.Performed clerical assignments such as filing, maintaining records, faxing, receiving and sending correspondences.Received and redirected phone calls from more than 8000 listeners and gathered information to develop reports on various systems that helped improve marketing strategies. Collected data from callers and conducted research on listening times, preferences and entered personal information to Excel and the radio database. Received, unpacked, organized, filed and sorted promotional merchandise and assisted setting up and organizing events. Show less

United States

Carried out daily briefings, instructing the team on promotional actions, assigning duties, encouraging sales associates to set and exceed sales targets.Assisted management with the weekly schedule, helped train and supervised staff.Reinforced brand standards throughout the shops and coached other Associates in Visual techniques that reduced theft and increased sales. Oversaw the loading, receiving, verifying, stocking new merchandise and instructed the team on replenishing the… Show more Carried out daily briefings, instructing the team on promotional actions, assigning duties, encouraging sales associates to set and exceed sales targets.Assisted management with the weekly schedule, helped train and supervised staff.Reinforced brand standards throughout the shops and coached other Associates in Visual techniques that reduced theft and increased sales. Oversaw the loading, receiving, verifying, stocking new merchandise and instructed the team on replenishing the shops. Elaborated signs, newspapers ads, flyers and other marketing tools to inform customers of upcoming promotions and events.Organized large sale events and presented seminars, encouraging guests to buy on board, boosting sales from previous trips.Opened and closed stores, making sure all associates were clear on their duties and shops were properly refilled.Represented the sales and shop teams in functions around the cruise ship. Instructed new team members on store procedures, helping train them and overseeing their work. Achieved sales targets and customer satisfactions selling items such as fine jewelry and watches, make up, apparel, accessories and souvenirs, operating point-of-sales systems. Show less