Isabela Boudoux Cavalcante Lisboa Email & Phone Number

Kitchener, On, Ca

Ontario, Canada

• Manage Canada’s with team with 3 TLs and 80 specialists. • Develop weekly and month performance in Front for all markets • Work cross-functionally with other departments to achieve business goals.• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards• Review school’s internal processes and ensure the team adhere to it • Ensure escalation resolution with our sales team• Empower the team to deliver great customer support experiences across multiple channels• Coach and motivate TLs, seniors and specialist to ensure high retention of the team

• Ensure that all tasks are completed, KPIS are met, and Goals are reached by the team• Train and coach team members• Provide instructions, direction, or guidance to complete daily tasks up to ApplyBoard service standards• Perform regular one-on-one meetings with direct reports• Support the team by being the go-to escalation point for outlier applications and relationship disturbances • Address performance issues working directly with the Manager• Communicate any process improvement ideas to their manager• Prepare progress and status report to the Manager• Participate in recruitment activities

Kitchener, Canada Area

• Help training new team members and developing training videos for the team• Review offer letters for student information consistency to ensure efficient application processing• Work with our partnership schools and recruiters to resolve application issues on behalf of our students• Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes • Clearly communicate and outline all school requirements and deadlines to the student once the offer letter has been received • Empathetically communicate application outcomes to our students, whether positive or negative • Follow up and assist students in meeting enrollment conditions and resolve any uncertainties

Toronto

• Develop and maintain technical product or service knowledge to explain features and answer questions about good or services via email or phone • Consult with clients after sale to resolve problems and to provide ongoing support, perform sales presentations/demonstration of the company services• Work with customers to grow and maintain sales opportunities with the client base. Provide input into product design where goods or services must be tailored to suit clients’ needs• Assess client’s needs, recommend or assist in the selection of appropriate goods or services, and negotiate prices or other sales terms • Estimate costs of installing and maintaining equipment or service • Prepare and administer sales contracts and maintain customer records

Kitchener

• Answer International students inquiries • Implementing customer service through social media platforms, engaging with agents and prospective students from diverse countries• Assisted the international office marketing team creating content for social media• Responsible for organizing office supply inventory• Assisted Events planning • Organize office supply and maintain inventory • Present the college facilities to new students• Provide training about the college portal for new international student• Responsible for update and follow of events standards documentation and reports • Organization and execution of several events for overseas students for the international office including orientation, trips, extra-curricular activities

Goiana, Pernambuco Brazil

WCM Support(Focus improvement) – Production System 2016 - 2017Magneti Marelli, Fiat Company, Brazil • Identify and prevent company losses based in reports and indicators that would lead to Kaizen (continuous improvement) projects.• Prepared and keep up-to-date the technical documentation related to the production system and KPIs (WCM)• Provided technical support to production and administrative areas in the implementation of Lean tools, based on WCM production systems• Responsible for the WCM audit • Prepared and deliver training related to the projects and the company methodology • Monitored the implementation of projects related to productivity, cost, safety and quality improvement• Weekly Meeting with manager to discuss targets and results • Evaluate and validate projects.Technology Analyst 2015 - 2016Magneti Marelli, Fiat Company, Brazil• Ensured the application of all technical standards creating standard operation documents for the production.• SAP experience creating BOM and new part numbers, RDAs, and logistic movements.• Use of Quality tools to define and solve root cause problems.• Identified potential leads for new projects for improving product, machine, material, methodology or man conditions.• Studied of methods times• Kaizen projects leader.

Ontario College Diploma, Computer Programmer

Master Of Business Administration - Mba, Project Managment In Automotive Operations

Bachelor'S Degree, Mechanical Engineer

- During my third term of university I received a scholarship from 2010 - 2012 Petrobras( oil and gas company in Brazil ) to develop.