Isabela Cernica Email & Phone Number

Mississauga, On, Ca

Toronto, Ontario, Canada

My role within QSP is multifaceted, requiring flexibility, engagement on various levels, accuracy, and strong bookkeeping skills. As a key member of the team, I oversee payroll, sign-off sheets, and approvals, ensuring timely processing and compliance with internal policies. Additionally, I manage accruals and financial reports, ensuring regulatory compliance and providing valuable insights for decision-making. I also handle invoicing and maintain client connections, ensuring seamless financial transactions and nurturing positive relationships. Furthermore, I spearhead internal communications and manage HR-related matters, contributing to a positive work environment and efficient operations. Lastly, I coordinate newsletters and town halls, fostering communication and engagement among employees.

Toronto, Ontario, Canada

I currently work as an administrative support and I am the coordinator of Niagara Region mailbox, in charge with collecting, monitoring, translating, and transferring data across multiple levels. I am recognized for my excellent communication skills, being able to simplify concepts and ideas.Experienced in integrating quantitative and qualitative data, I often function as a link between customers, contractors, and our tech unit, providing quick solutions and ensuring a smooth communication. • I am responsible with issuing and releasing all regulative work to the field technicians and contractors by way of bulk releases and/or appointments. I monitor the status of all regulatory inspections, safety violations, meter exchanges, and resets to ensure timely completion by the field technicians.• I resolve and complete requests for services, alterations, relays, cut-offs ensuring accurate information is transmitted to field personnel, customers, and contractors for prompt follow-up to the requests.• Contact customers with respect to planned work, expectations, status of tags and necessary actions to correct.• Utilizing the various systems to correct and co-ordinate the completion of work orders.• Resolve all incoming inquiries from in-house and external customers.• Timely and accurate creation, correction, and fulfillment of work requests

Dubai, United Arab Emirates

I was helping with the training and development of the newly hired agents in all aspects of a PSA, including customer service and operations, delegating tasks and supervising the performance, handling complaints from both staff and customers. Our office was designated to attend VIP Passengers (Frequent Flyers, Diplomats, and Public Figures), respond to their inquiries and concerns promptly and with courtesy, while respecting Protocol as instructed.• One of my main tasks was to resolve customer requests, questions, and complaints, ensure messaging is consistent and in line with directions given by the Manager, while maintaining excellent communication and customer service with both internal and external customers.• I was ensuring the preparation of next day’s VIP list, along with the amenities available in our Lounges, responding to prior requests in an efficient manner, collaborating with the other departments for special occasions to be celebrated and remembered.• Meeting and ensuring the clearance of their documents in a smooth manner, escorting them through their entire journey, attending their requests while displaying an outstanding customer service.• I was recognized for dedication and hard work in two years of operations with a promotion to the VIP Service department.• Awarded with Najm for being the best performing staff member.

Craiova, Dolj County

I was implementing marketing communications campaigns within brand guidelines and campaign media planning;Coordinating all aspects of professional meetings and events;Creating marketing content and contacting potential customers;Building always a positive reputation for the company by communicating with the target audience.

Craiova

I have analysed client goals in all areas of financial planning, including cash, debt, risk, tax, retirement, investment, and estate planning. Assisted clients to design customised financial plan, prepared loan applications for potential clients, and checked eligibility to process the transaction. Developed and nurtured productive and profitable client relationships and provided comprehensive investment planning solutions. Generated regular reports on client activity.Established solid relationships with local corporate and business clients.• Successfully created group presentations to promote the bank’s products and services in public/private institutions.• Introduced a new filing system that provided more accurate information in a timely manner and was promoted to Senior Financial Consultant.• Increased the sale of personal loan by 10% and credited as an integral part of a team that continuously achieved top position among all 200 franchises of ING Bank.

Craiova

Assisted in researching, identifying, and pursuing potential business clients. Developed portfolio of clients and negotiated contracts. Provided post-sale services to ensure customer satisfaction and retention. • Developed authentic relationships with clients by assessing their needs and making personalised product recommendations.

Craiova

Responsabilities:Promoting the company image ;Identification of target consumers;Presentation of promotional mechanics;Make daily and weekly target (depending on campaign)-Preparing daily and weekly reports.Management of daily stock.

Bachelor Of Business Administration (Bba), Economy Of Trade, Tourism And Services

Computer Science, Mathematics And Computer Science