Isabela Giubega B.Comm (Hons.) Email & Phone Number

Canada

•Provide project management to the Procedure Transformation project, including status reports, facilitating meet- ings, communication with stakeholders and subject matter experts, create and implement a RACI matrix, among other duties•Provide procedure development, maintenance and support (i.e.: technical writing supports) to all areas of the organization as needed in relation to system upgrades, IT projects, regulatory/legislative changes, internal policy changes, and business needs as… Show more •Provide project management to the Procedure Transformation project, including status reports, facilitating meet- ings, communication with stakeholders and subject matter experts, create and implement a RACI matrix, among other duties•Provide procedure development, maintenance and support (i.e.: technical writing supports) to all areas of the organization as needed in relation to system upgrades, IT projects, regulatory/legislative changes, internal policy changes, and business needs as identified by process owners, ensuring the effectiveness of routine work across the organization.•Ensure that all Policies and Procedures are reviewed with a focus on adherence to regulations, member impact and lean methodologies.•Review and update existing procedures on a regular basis to ensure their relevancy•Maintain existing procedures to ensure that associated forms and links are current.•Maintains forms used throughout all business areas as required.•Lead the provision of continuous improvement focused process and procedure related supports.•Plan and prioritize the procedure work plan, including balancing the need to meet internal clients’ needs and resource (people and budget) capacities.•Quickly and independently learn complex processes and translate them into clear understandable procedures.•Lead kaizen events and other process improvement activities as required.•Lead Value Stream Mapping events and create process maps and models•Lead measuring activities relating to process improvement work.•Apply process improvement concepts and tools to maximize procedure efficiency and contribute towards ACU’s excellent member service commitment.•Responsible and accountable for pursuing and recommending changes to procedures that improve efficiency and add value Show less

•Worked in support of the Procedure Standardization Project Plan with focus on ensuring achievement of stated objectives and milestones.•Independently engaged with subject matter experts across the organization to identify requirements to be included within procedure resources. Ability to facilitate one-on-one meetings or facilitation of small group discussions.•Quickly and independently learned complex processes and translate them into clear understandable procedures or improve… Show more •Worked in support of the Procedure Standardization Project Plan with focus on ensuring achievement of stated objectives and milestones.•Independently engaged with subject matter experts across the organization to identify requirements to be included within procedure resources. Ability to facilitate one-on-one meetings or facilitation of small group discussions.•Quickly and independently learned complex processes and translate them into clear understandable procedures or improve existing procedures.•Conducted analysis of existing procedure resources and perform necessary tasks to recommend improvements and standardize documents as outlined in the procedure style guide. Work closely with stakeholders to understand and account for any end-user impact.•Assisted in the organization of content within the intranet to ensure ACU staff can easily locate procedure resources.•Developed forms as required using Adobe software (Acrobat Pro & Lifecycle) to support development of procedure resources.•Applied process improvement concepts and tools to procedure development with focus on improving organizational efficiency and quality of services to ACU members. Show less

• Greeted and served all members in a friendly and professional manner, ensuring that credit union standards are being met or exceeded at all times• Responded to member inquiries by providing value added information on the full range of products and services to meet the members’ needs• Analyzed member needs and refer members to the products or services which best meet those needs by outlining benefits and alternatives and advising them on the best solution• Monitored branch cash… Show more • Greeted and served all members in a friendly and professional manner, ensuring that credit union standards are being met or exceeded at all times• Responded to member inquiries by providing value added information on the full range of products and services to meet the members’ needs• Analyzed member needs and refer members to the products or services which best meet those needs by outlining benefits and alternatives and advising them on the best solution• Monitored branch cash flow and maintaining adequate level of cash to meet branch requirements. Maintained joint custody of combinations, treasury cash, disbursements, money orders, securities and other negotiable items• Ensured adherence to security procedures•Workplace Health and Safety Rep.• Within established limits, was responsible and accountable to provide overrides, initials cheques for encashment; maintains department signing authority• Organize, schedule and monitor member service activities to ensure that maximum service levels are being provided to members and that work flows smoothly• Provide technical direction to the service team, answering questions and member inquiries or complaints referred by other employees or by management• Provide coaching, training and mentoring to service staff, ensuring service standards are achieved• Partners with Manager, Member Service to provide training, coaching and reviewing constructive feedback on a regular basis for all new MSR’s• Partners with Manager, Member Service to provide daily spot checks on all new MSR’s daily work and cheque negotiations• Assist Manager, Member Service with routine audits and cash and custody verifications, ensuring all policies are adhered to including the preparation of month-end reports• Assists the Manager, Member Service with the preparation and delivery of performance plans and reviews for the service staff by contributing relevant feedback and information• Recognize and reward service staff for efforts and results Show less

•Served all members in a friendly and professional manner, ensuring that credit union service standards are being met or exceeded at all times•Provided transactional service to members by accurately processing deposits, withdrawals, loan and utility payments, money orders and credit card advances, and cheque cashing •Solicited new members and contribute to overall business development through service excellence, product knowledge and quality referrals•Maintained up to date knowledge… Show more •Served all members in a friendly and professional manner, ensuring that credit union service standards are being met or exceeded at all times•Provided transactional service to members by accurately processing deposits, withdrawals, loan and utility payments, money orders and credit card advances, and cheque cashing •Solicited new members and contribute to overall business development through service excellence, product knowledge and quality referrals•Maintained up to date knowledge of all branch deposit-oriented products, services and competitors’ offerings by reviewing literature and attending product updates regularly•Maintained confidentiality when dealing with transactions, ensuring that member information is kept private and secure•Maintained thorough knowledge of credit union policies and procedures on internal control and risk management•Observed all credit union policies and security requirements for cash custody and safe guarding, frauds and forgeries, and hold-up procedures•Contributed to the achievement of branch sales and service targets and marketing plans•Responsible and accountable for actively participate in regular staff meetings•Maintained familiarity with the credit union’s history, mission statement, objectives and its role within the community Show less

•Formated a variety of complex documents, including correspondence, curricula vitae, and statistical data•Assisted with the development of expressions of interests (EOI) and proposals, in conjunction with other staff •Formated curricula vitae to specific International Financial Institutions’ specified formats for inclusion in various project EOI and proposals•Performed various computer functions including word processing, spreadsheets, storage, retrieval, and sorting of electronic… Show more •Formated a variety of complex documents, including correspondence, curricula vitae, and statistical data•Assisted with the development of expressions of interests (EOI) and proposals, in conjunction with other staff •Formated curricula vitae to specific International Financial Institutions’ specified formats for inclusion in various project EOI and proposals•Performed various computer functions including word processing, spreadsheets, storage, retrieval, and sorting of electronic information on databases•Gathered and assembled information for Project Managers as required to support ongoing projects, including the downloading and reproduction of electronic materials Show less

• Customer Service: Ensured every customer was helped in finding items around the store, and giving advice on what to buy• Opened and closed the store: Ensured tills were at the float, dropped off deposit• Returns and Exchanges: Rang through returns and exchanges in the register• Stock Maintenance and receiving: Received the stock, super sorted the stock, and put out stock• Weekly Paperwork: Transferred weekly goals, wrote down employees goals • Store Maintenance: Ensured… Show more • Customer Service: Ensured every customer was helped in finding items around the store, and giving advice on what to buy• Opened and closed the store: Ensured tills were at the float, dropped off deposit• Returns and Exchanges: Rang through returns and exchanges in the register• Stock Maintenance and receiving: Received the stock, super sorted the stock, and put out stock• Weekly Paperwork: Transferred weekly goals, wrote down employees goals • Store Maintenance: Ensured store was pristine, watched for shoplifters • Helped train new employees: Helped manager in training new employees in ear piercing, store maintenance, closing the store• Ear Piercing: Ear pierced females and males beginning from age 2 months according to Health and Safety Regulations Show less

• Cleaning and setting tables: Ensured tables were set properly and were clean• Greeting and seating people: Brought people to tables and informed them of daily specials• Expediter: Ensured food was set properly and delivered them to the tables• Cash Handling • Took delivery and Take-out orders: Over the phone and in person • Opening and Closing the till: Ensured till was at the float and put aside deposit for management

Bachelor Of Commerce (B.Com.) (Hons), Human Resources And International Business

Activities and Societies: Member of the University of Manitoba Human Resources Association 2013-2014, Logistics Coordinator for Asper.

Certificate Of Learning To Learn Online

Greenbelt In Innovation Engineering