Isabel Albelda Ros Email & Phone Number

Fuengirola, AL, ES

Málaga, Andalusia, Spain

I develop and deliver presentations, trainings, and workshops on personal branding and LinkedIn best practices, both in English and Spanish, sharing my passion for this topic at IBM by hosting workshops for events like Careers Academy 2020 and IBM Foundation Females workshop, and for universities such as the University of La Rioja and the University Rey.

London, England, United Kingdom

I oversaw 12 T&T ITSM projects (including ServiceNow deployment and integrations, processes, reporting, and CSD). I worked closely with the engagement team to ensure the ITSM solution was sound, and continued into delivery where I lead a team of project managers across the service management projects. With a one team approach, I collaborate with the.

London, England, United Kingdom

Leading Account Management Transition and Transformation for TSB, overseeing all Service Management projects (processes, reporting, SLAs, DPE Management System, etc.) as well as directly managing several projects.

London, England, United Kingdom

Led Account Management Transition and Transformation for TSB, overseeing all Service Management projects (processes, reporting, SLAs, DPE Management System, etc.) as well as directly managing several projects.

London, England, United Kingdom

As part of IBM's focus on Agile delivery, I developed and refined the agile training materials for the Service Management Squad, and created a demo board showing a mock-programme that has received very positive feedback for its ability to ground the theory in clear, practical terms. Alongside Danielle Rusyn, I delivered this workshop to over 80 people.

London, United Kingdom

Delivered process implementation for the Vodafone/IBM joint venture to ensure the adoption of standardized processes across all Service Management areas. Implemented an approach to process updates and development that enabled a staged tooling deployment as the tooling solution changed.

London, United Kingdom

Delivered Tooling Optimization as part of a large T&T Programme for an electricity distribution network operator customer. This included accounting for the process implications of both complicated software integrations and different support teams in several locations. Despite joining only two months prior to the Go Live I was able to turn the project.

London, United Kingdom

Covered a solution gap in the Infrastructure project to achieve Go Live, coordinating the transfer of client infrastructure services teams in both the UK and US to IBM and another supplier. This included managing the IBM offshore team to produce the key documentation, artefacts, KT, and ensure all issues were resolved prior to Go Live.

London, United Kingdom

Supported the T&T Programme and enabled BAU handover, including defect management for previous Go-Live waves, managing support teams to enable deployment, and liaising with IMI and the middleware team, alongside project closure activities.

Reading, United Kingdom

Worked in the T&T Service Management team as part of a large T&T programme for a global telecoms customer. As part of this programme I led defect management and the upgrade of the Incident and Problem Management modules. I was recognized by the client as a key team member in improving the customer relationship and re-establishing trust in a troubled.

Reading, United Kingdom

Worked with the T&T Service Management team as part of a large T&T programme for a global telecoms customer, providing coordination and assistance for the delivery of 5 projects to support customer business transformation. Key contributions:♦ Supported the delivery of a key Service Management milestone with the roll-out of a system upgrade. Volunteered to.

Woking

Worked with the Client, Solutioners, Pricing, Commercial and Project Managers in order manage client requests from conception to delivery, supporting the Request For Service (RFS) process end to end. Key contributions:♦ Developed and delivered a Client Education session on our Service Catalogue tool, in order to improve client satisfaction, ease timely.

London, Reino Unido

Management and improvement of processes, meetings and reporting activities that support and underpin the programme on a large business critical account. Primarily centered on ad-hoc projects and organizing and supporting critical client workshops and meetings. Key contributions:♦ Improved the Infrastructure Design and Build Management System, drastically.

Madrid Area, Spain

Collaborated as key user in CRM implementation (Microsoft Dynamics) and elaborated a guide for sales reps to facilitate CRM use. Other duties:♦ Web Content edition and creation♦ English-to-Spanish translations of specialized texts and marketing materials♦ Social media management and newsletter redaction

Campus La Berzosa

Repositioned and managed the INCP's (Nebrija Institute of Professional Competencies) Online Presence Program, including the creation of web content. Other duties:♦ Recruitment (primarily: identifying candidate sources, CV screening, phone interviews)♦ Elaborated reports and programs for formative actions, as well as reports for Tripartita

San Diego

Proposed and facilitated ACN’s presence at orientation events organized by the International Student Center (SDSU), which resulted in a source of new clients. Other tasks:♦ Conducted market research of international students in the San Diego area♦ Researched and contacted potential clients♦ Participated in client and recruitment meetings

Greater San Diego Area

Participated in the development of the International Student Association’s Budget and defended its increase before the Student Council, resulting in its approval. Other duties:♦ Coordinated and facilitated events and gatherings for over a hundred students♦ Created marketing materials for the International Student Center♦ Community manager for the.

Bachelor In Business Management And Administration, Business Administration And Management, General

Activities and Societies: Nebrija Entrepreneurship Club Obtained a dual degree in Business Administration and Advertising, with honors in.

Bachelor In Advertising, Advertising

Obtained a dual degree in Business Administration and Advertising, with honors in Strategic Communication Planning. Final project.

International Business, Business

Activities and Societies: Circle K, Economics Student Association, International Student Association, Intercultural Ambassador During my.