I develop and deliver presentations, trainings, and workshops on personal branding and LinkedIn best practices, both in English and Spanish, sharing my passion for this topic at IBM by hosting workshops for events like Careers Academy 2020 and IBM Foundation Females workshop, and for universities such as the University of La Rioja and the University Rey Juan Carlos.♦ Guest Lecture - Building your Personal Brand, University Rey Juan Carlos (Feb, 2022)This lecture for Services Engineering students of the URJC provided an introduction to Personal Branding, with several exercises to help the participants start building their own personal brand.We reviewed how to identify, develop and communicate their personal brands, and which next steps they could take to drive their careers forward from what they learned.♦ Guest Lecture - Personal Branding: a winning job-search strategy, University of La Rioja (Dec, 2014)On 11 December 2014 I delivered a guest lecture on Personal Branding as a job search (and career) strategy at the University of La Rioja for their Business students; I explored personal branding as a key element of the job search, establishing guidelines for developing a personal brand and a Personal Branding Action Plan.To view presentations from my previous speaking engagements, as well as download exercises for developing your personal brand and taking charge of your career, visit www.isabelalbeldaros.com/workshops

I oversaw 12 T&T ITSM projects (including ServiceNow deployment and integrations, processes, reporting, and CSD). I worked closely with the engagement team to ensure the ITSM solution was sound, and continued into delivery where I lead a team of project managers across the service management projects. With a one team approach, I collaborate with the client, the BAU organization and T&T to ensure a successful delivery that provides improvements in the end user experience

Leading Account Management Transition and Transformation for TSB, overseeing all Service Management projects (processes, reporting, SLAs, DPE Management System, etc.) as well as directly managing several projects.

Led Account Management Transition and Transformation for TSB, overseeing all Service Management projects (processes, reporting, SLAs, DPE Management System, etc.) as well as directly managing several projects.

As part of IBM's focus on Agile delivery, I developed and refined the agile training materials for the Service Management Squad, and created a demo board showing a mock-programme that has received very positive feedback for its ability to ground the theory in clear, practical terms. Alongside Danielle Rusyn, I delivered this workshop to over 80 people across multiple geographies through a number of small workshops, designed to enable participation and practical application of the concepts taught.

Delivered process implementation for the Vodafone/IBM joint venture to ensure the adoption of standardized processes across all Service Management areas. Implemented an approach to process updates and development that enabled a staged tooling deployment as the tooling solution changed.

Delivered Tooling Optimization as part of a large T&T Programme for an electricity distribution network operator customer. This included accounting for the process implications of both complicated software integrations and different support teams in several locations. Despite joining only two months prior to the Go Live I was able to turn the project around in time to support the Transition Go Live, including significant improvements to the tool, as well as a tooling Service Improvement log for steady-state development.

Covered a solution gap in the Infrastructure project to achieve Go Live, coordinating the transfer of client infrastructure services teams in both the UK and US to IBM and another supplier. This included managing the IBM offshore team to produce the key documentation, artefacts, KT, and ensure all issues were resolved prior to Go Live.

Supported the T&T Programme and enabled BAU handover, including defect management for previous Go-Live waves, managing support teams to enable deployment, and liaising with IMI and the middleware team, alongside project closure activities.

Worked in the T&T Service Management team as part of a large T&T programme for a global telecoms customer. As part of this programme I led defect management and the upgrade of the Incident and Problem Management modules. I was recognized by the client as a key team member in improving the customer relationship and re-establishing trust in a troubled programme.

Worked with the T&T Service Management team as part of a large T&T programme for a global telecoms customer, providing coordination and assistance for the delivery of 5 projects to support customer business transformation. Key contributions:♦ Supported the delivery of a key Service Management milestone with the roll-out of a system upgrade. Volunteered to work shifts on an extremely intense application deployment over a four day period (including a weekend). As part of this I also co-authored the lessons-learned documentation.♦ Owned Change Management for the team, creating and driving Requests for Change. I also developed and delivered education on the client’s Change Management system and process to the extended team, using a three-hour step-by step training I created.♦ Set up the process to ensure proper Change Management was followed by the different Service Management projects and all Project Change Requests were followed up and managed, with outcomes properly communicated to the customer.

Worked with the Client, Solutioners, Pricing, Commercial and Project Managers in order manage client requests from conception to delivery, supporting the Request For Service (RFS) process end to end. Key contributions:♦ Developed and delivered a Client Education session on our Service Catalogue tool, in order to improve client satisfaction, ease timely project delivery and increase efficiency by eliminating the need for repeat reviews. This session resulted in a sharp decrease in erroneous requests and received positive feedback from internal and external clients.♦ Created and populated a knowledge repository for the RFS team in order to minimize expertise loss with changing resources. This helped bring new members up to speed quickly and efficiently in order to minimize the impact on the client, maintain team efficiency and the quality of work. ♦ Developed and implemented a skills transfer project within the whole team to ensure flexible use of resources.♦ Proposed and implemented process improvements to streamline workflows and ensure audit readiness.

Management and improvement of processes, meetings and reporting activities that support and underpin the programme on a large business critical account. Primarily centered on ad-hoc projects and organizing and supporting critical client workshops and meetings. Key contributions:♦ Improved the Infrastructure Design and Build Management System, drastically reducing the time spent on reporting (freeing up resources for more complex tasks) and creating a standardized approach to data definition and collection that eliminated inconsistent and contradictory data reporting, facilitating client conversations.♦ Created a cohesive view of the Management System, clarifying and simplifying it. This proved useful in understanding and improving the existing processes, mapping governance, and onboarding new people to the account.♦ Shared expertise by developing a number of guides as well as assisting in the on-boarding of three new team members.

Collaborated as key user in CRM implementation (Microsoft Dynamics) and elaborated a guide for sales reps to facilitate CRM use. Other duties:♦ Web Content edition and creation♦ English-to-Spanish translations of specialized texts and marketing materials♦ Social media management and newsletter redaction

Repositioned and managed the INCP's (Nebrija Institute of Professional Competencies) Online Presence Program, including the creation of web content. Other duties:♦ Recruitment (primarily: identifying candidate sources, CV screening, phone interviews)♦ Elaborated reports and programs for formative actions, as well as reports for Tripartita

Proposed and facilitated ACN’s presence at orientation events organized by the International Student Center (SDSU), which resulted in a source of new clients. Other tasks:♦ Conducted market research of international students in the San Diego area♦ Researched and contacted potential clients♦ Participated in client and recruitment meetings

Participated in the development of the International Student Association’s Budget and defended its increase before the Student Council, resulting in its approval. Other duties:♦ Coordinated and facilitated events and gatherings for over a hundred students♦ Created marketing materials for the International Student Center♦ Community manager for the International Student Center and the International Student Association