Isabela Nunez Email & Phone Number

• Developed a streamlined onboarding process for new clients, reducing average handling time by 20% and improving overall customer experience.
• Consistently exceeded monthly sales targets by an average of 15-20% through a deep understanding of customer needs and effective cross-selling of financial products.

Miami, Florida, Estados Unidos

• Introduced and executed a personalized financial planning initiative, leading to a 25% improvement in customer satisfaction scores.
• Actively collaborated with the branch team to identify and address customer needs, resulting in a 15% increase in overall customer retention.
• Developed and maintained strong client relationships, resulting in a 20% increase in customer referrals.

Cali, Valle Del Cauca, Colombia

• Ensure compliance with the purchasing policy, be strategic support for its needs and expense control, in order to contribute to the efficiency and profitability of the company.
• Demonstrated exceptional communication skills by successfully resolving 95% of customer inquiries and concerns on the first call, contributing to a reduction in call escalation rates.

Cali, Valle Del Cauca, Colombia

• Developed and conducted monthly training sessions for new team members, resulting in a 30% decrease in onboarding time and increased team efficiency.
• Collaborated with cross-functional teams to identify and address process inefficiencies, leading to a 25% improvement in workflow and a 15% reduction in customer complaint resolution time.

Cali, Valle Del Cauca, Colombia

• Spearheaded a customer feedback initiative, resulting in a 15% improvement in overall customer satisfaction scores within six months.
• Increased the customer service and administrative efficiency index by 58%, guaranteeing good attention and service provision

Valle Del Cauca, Colombia

*Logro: 1. Fomentar la efectividad por medio de la verificación rápida y continua del proceso de consolidación y validación de facturas.2. Realizar seguimiento continuo de peticiones quejas y reclamos.*Funciones: Consolidar y validar la facturación de los distribuidores de Honda Autos a nivel nacional. Agendar a diario las citas de las entradas al taller.