Maria Isabela Tuazon Email and Phone Number
A detail-oriented and process-driven quality analyst with experience in different lines of business.A team player with 8+ years of experience in customer support, adequate multitasking aptitude, and the ability to work independently.
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Quality AnalystTaskus Oct 2022 - PresentPhilippines• Conduct audit per agent on a daily basis and side by side monitoring• Attends the weekly calibration with the campaign client• Holds alignment sessions with the assigned team/campaign• Performs coaching sessions with agent/s and TL• Assist with the formulation of descriptive analysis presented in the Weekly Business Reviews• Identify any potential quality issues per defined process and escalate quality issues immediately to management -
Email Support RepresentativeTaskus Sep 2016 - Oct 2022Philippines• Provide world-class service to clients by being accurate, e cient, and respectful, as measured by various performance metrics.• Strive for excellent customer satisfaction and experience, and ensure that all email communications are handled properly in accordance with the client's quality criteria. -
Reference And Archives InternOffice Of The Secretary To The Sangguniang Panlungsod Apr 2022 - May 2022Philippines• Reviews for refinement and correction and final production of all approved legislative measures for the signature of the City Vice Mayor and the City Mayor.• Repository of all legislative records and documents officially acted upon by the City Council including all approved ordinances and resolutions and the materials and annexes forming integral parts thereof, including records of public character.
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ConsultantSutherland Global Services Ltd Aug 2015 - Feb 2016Philippines• Support client’s customers with ordering, booking, shipping, tracking, credits, product returns and quoting.
Maria Isabela Tuazon Education Details
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Political Science -
Legal Management
Frequently Asked Questions about Maria Isabela Tuazon
What company does Maria Isabela Tuazon work for?
Maria Isabela Tuazon works for Taskus
What is Maria Isabela Tuazon's role at the current company?
Maria Isabela Tuazon's current role is Quality Analyst.
What schools did Maria Isabela Tuazon attend?
Maria Isabela Tuazon attended Ama University, Bulacan State University.
Who are Maria Isabela Tuazon's colleagues?
Maria Isabela Tuazon's colleagues are Yash Tamboli, Rahul Banga, Ivene John Domingo, Hitesh Deswal, Tushar Verma, Mheg Enriquez, Lucila Alcántara.
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