Isabela Yu Email & Phone Number

Porto, PT

Orlando, Florida, United States

• Developing marketing strategies to promote the hotel brand and increase revenue from existing guests
• Attending community events and industry meetings to maintain knowledge of the market and competition
• Managing daily operations of the Coworking space and guest database for maximum turnover rate
• Creating, organizing and executing communal events targeting brand’s audience

Orlando, Florida, United States

• Trained 4 server staff on best practices and provided feedback to improve customer satisfaction
• Provided food and drink suggestions based on diner interests to increase sales and average checks
• Assisted colleagues in rush hour periods by taking on other roles such as barback and hostess
• Maintained impeccable clean workstations adhering to company standards and policy

Orlando, Florida, United States

• Analyze market trends to determine customer needs, volume potential, price schedules and discount rates
• Respond to customer inquiries and requests regarding insurance products
• Meet with applicants, including individuals representing various companies and employers
• Determine insurance premiums for policyholders and administer online applications

Orlando, Florida, United States

• Aided in educating prospective clients on the importance of insurance
• Conducted weekly meetings with prospective clients to introduce health and life insurance products
• Worked independently by promoting presentations to eight new prospective clients a week
• Completed periodical training to maintain license

Orlando, Florida, United States

• Delivered quality service by offering recommendations based on extensive knowledge of menu
• Crossed trained in Front-of-House guest service positions such as hostess, server, and food runner
• Ensured cleanliness of dining room and food preparation area
• Collaborated with kitchen staff to address specific dietary needs of guests

Orlando, Florida, United States

• Promoted to leadership role after four months
• Oversaw register transactions, processed customer purchases, and handled any refunds and overrides
• Maintained knowledge of products and promotions, and ensured merchandise was properly displayed
• Greeted guests in a friendly demeanor and assisted with merchandise on sales floor

Orlando, Florida, United States

• Promoted to leadership role after five months
• Supervised and ensured serving staff abided by company’s policies and standards
• Provided courteous guest service by ensuring their satisfaction with each course and beverage
• Processed transactions in the MICROS system

Orlando, Florida, United States

• Performed assigned workstation duties to ensure quality products and streamlined operations
• Carried out orders made in person, via phone call and via online platforms
• Supported other workstations during given shifts and in completing all closing duties in store
• Handled use of the PROFIT System to process cash, check and/or credit card transactions