- Customer Success Supervisor (B2B y B2C): Gestión de pedidos y saldos de cliente, monitoreo de stock, seguimiento de pedidos y servicio postventa. Amazon Seller y Vendor, Shopify, Prestashop y Mirakl, entre otros.- Responsable del uso del CRM Freshdesk (Freshworks): iniciativas de formación, desarrollo de la arquitectura del sistema de ticketing, mantenimiento y supervisión de KPIs, optimización de operaciones CS.- Analisis cualitativo y cuantitativo de las métricas de calidad de producto y servicio para la marca Garza, con el fin de optimizar la calidad del producto y la comunicación de la marca. Freshworks SaaS, Power Query, Power BI, TUYA IoT Development Platform.- Optimización de los manuales de usuario de Garza: A cargo del desarrollo de la estructura, traducción, estilo, enfoque y presentación. Trello, Microsoft Office, Canva, TUYA IoT Development Platform.

- Delivering multilingual and multichannel customer care services (chat, email, and phone) at Spain Travel Health (COVID-19 Spanish passport initiative).- Developed and implemented email templates in both English and Spanish, ensuring effective and culturally appropriate communication.- Use of AVAYA and company CRM software to streamline and enhance customer interactions.

- Transcription and digitalization of historic documentation, demonstrating meticulous attention to detail and adherence to project timelines in the process.- Historical data collection and analysis.- Applied expertise in document indexing and formatting, ensuring clarity, accessibility, and compliance with industry standards.- Successfully managed and administered public profiles for the faculty, maintaining a professional and organized on-line presence in alignment with project objectives.

- Webpage management (booking and sales service).- Direct sales to the public, after-sales service and customer service.- Sociocultural entertainment, group and visits management.- Preparation and management of sociocultural events.- Creative writing of lecturing articles for the webpage.