Isabel G. Casillas Email and Phone Number
Isabel G. Casillas work email
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Isabel G. Casillas personal email
Customer-focused Senior Account Manager with a proven track record in effectively managing challenging markets and international teams. Expertise lies in delivering exceptional customer service, streamlining operations, and building strong client relationships. Demonstrated commitment to ensuring customer satisfaction and fostering cross-functional collaboration to achieve organizational goals.
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Director Of AdministrationPv Letters Jul 2024 - Present
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Executive Administrative AssistantPv Letters Oct 2023 - Aug 2024• Financial Operations: Manage Accounts Receivable and Accounts Payable processes, ensuring accurate and timely invoicing and payments.• Human Resources Coordination: Facilitate various HR functions, including onboarding, records maintenance, and benefits coordination.• Administrative Oversight: Prioritize and respond to emails, coordinate CEO communications, handle shipping logistics, and manage Certificates of Authenticity and licensing tasks.
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Senior Account ManagerSolgen Power Jul 2022 - Dec 2022•Managed an international team in the Philippines, serving as the main point of contact for questions and concerns.•Conducted daily meetings to address issues, set expectations, and ensure completion of tasks.•Oversaw a part-time employee responsible for tracking the international team's performance and providing necessary training.•Successfully managed the difficult market generating 15% of the company's revenue.•Collaborated with engineers and other departments to address market concerns and ensure proper permitting processes.•Reduced review periods from 1-2 months to 2-3 weeks through market education and process improvements.•Facilitated company expansion into new markets by scheduling meetings and establishing Standard Operating Procedures (SOPs).•Provided training to new hires on company standards and expectations. -
Customer Account ManagerSolgen Power Nov 2021 - Aug 2022•Submitted all required paperwork for customer accounts in a timely manner.•Investigated and resolved various customer issues and requests, ensuring customer satisfaction.•Proficiently used software programs such as SalesForce, DocuSign, and ZenDesk.•Updated records and pertinent paperwork on Salesforce to streamline permit applications in new jurisdictions.•Maintained accurate customer files and effectively communicated customer issues to relevant stakeholders.•Recorded customer interactions, inquiries, complaints, and comments in SalesForce, ZenDesk, and Google Teams.
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Remote Retail MerchandiserGrocery Outlet May 2017 - Oct 2021Emeryville, Ca•Managed inventory worth $10 million for 16 store openings annually.•Oversaw a team of 16 to 30 store employees, at every new store opening,, providing training on efficient receiving, merchandising, and inventory control.•Developed and mentored coworkers to become inventory receivers, balancing perpetual inventory for new stores.•Created and implemented efficient procedures for receiving general merchandise and health and beauty aids, increasing productivity from 2-3 weeks down to 2-3 days.•Recognized as Retail Merchandiser of the year 2019 for contributions to company success. -
Administrative AssistantCypress Fairhaven Animal Hospital 2016 - 2017Cypress, Tx•Efficiently handled multitasking responsibilities, including answering phone calls and scheduling appointments.•Organized appointments, resulting in a significant reduction in missed appointments.•Provided high-quality customer service, offering emotional support and multiple payment options.•Maintained daily spreadsheets and completed professional duties such as filing, data entry, and client communication -
Frontend ManagerTarget 2013 - 2016Cypress, Tx•Managed front-end, café, Starbucks, and guest services, ensuring smooth cash flow and excellent customer service.•Led training for front-end departments, providing guidance to new and existing store members.•Achieved buyer satisfaction and repeat clientele through excellent customer service.•Supervised a team of 8 to 18 front-end employees, maintaining high-volume operations.•Cross-trained in various roles, including cashier, cafe team member, Starbucks barista, and merchandising.
Isabel G. Casillas Skills
Isabel G. Casillas Education Details
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Business Administration And Management, General
Frequently Asked Questions about Isabel G. Casillas
What company does Isabel G. Casillas work for?
Isabel G. Casillas works for Pv Letters
What is Isabel G. Casillas's role at the current company?
Isabel G. Casillas's current role is Director of Administration | Driving Excellence & Growth Across Borders.
What is Isabel G. Casillas's email address?
Isabel G. Casillas's email address is is****@****wer.com
What schools did Isabel G. Casillas attend?
Isabel G. Casillas attended Chabot College.
What skills is Isabel G. Casillas known for?
Isabel G. Casillas has skills like Customer Service, Travel, Inventory Management, Receptionist Duties, Time Management, Interpersonal Skills, Staff Training, Merchandising, Retail, Customer Satisfaction, Customer Retention, Inventory Control.
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