Hostess And Retail Sale
RETAIL SALE:Memorize and work toward hourly conversion rates, profit, and units per sale goals. Handle cash and credit card transactions while scripting promotions and sales at the register. Engage in friendly and hospitable conversation while cashing out guests to create memorable experiences and foster customer loyalty. Memorize merchandise layouts and sales in order to guide guests whilst shopping to encourage conversion and upsell new items. Restock and organize stock and displays to uphold company standards. Prioritize guest needs and monitor sales floor while stocking in order to maintain guest satisfaction and loyalty. HOST:Maintain restaurant efficiency by organizing the floor plan and waiting list while seating guests. Maximize productivity by seeing to customer requests if servers cannot and taking customer to-go orders during busy hours. Meet corporate and health code standards when cleaning and sanitizing menus and tables in between seating guests. Use teamwork with coworkers by dividing responsibilities amongst other hosts. Communicate sympathy and urgency to customers when they bring issues to attention.