Isabel Gerlacher
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Isabel Gerlacher Email & Phone Number

Crisis Text Line Supervisor at Data Recognition Corporation
Location: Palm Bay, Florida, United States 10 work roles 4 schools
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Role
Crisis Text Line Supervisor
Location
Palm Bay, Florida, United States
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Isabel Gerlacher is listed as Crisis Text Line Supervisor at Data Recognition Corporation, a with 1111 employees, based in Palm Bay, Florida, United States. AeroLeads shows a matched LinkedIn profile for Isabel Gerlacher.

Isabel Gerlacher previously worked as Literature State Exam Scorer at Data Recognition Corporation and Author at Kindle Direct Publishing. Isabel Gerlacher holds Master'S Degree, Humanities/Humanistic Studies from American Public University.

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Data Recognition Corporation

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About Isabel Gerlacher

I am a Crisis Text Line Supervisor, where I support people in distress and prevent suicide. With my exceptional communication and empathy skills, I listen, understand, and help callers cope with their challenges. I handle high-pressure situations, manage multiple calls, and follow strict protocols. Thanks to my training and experience, I have saved multiple lives and made a positive impact on my community.I am also a passionate writer and learner, pursuing a master's degree in Humanities with a focus on great books at American Public University. I have a minor's degree in Art/Art Studies from Florida International University, where I also studied Spanish and Psychology. I leverage my writing and language skills in various roles, such as a copywriter and proofreader for a high-profile client, a state test scorer for English writing and reading comprehension, and a Spanish instructor. I am writing a book that aims to make complex ideas accessible to a broader audience. My goal is to use my diverse and rich experiences to create meaningful and engaging content that educates and inspires people.

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Data Recognition Corporation
Data Recognition Corporation
Crisis Text Line Supervisor
maple grove, minnesota, united states
Employees
1111
AeroLeads page
10 roles

Isabel Gerlacher work experience

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Literature State Exam Scorer

Current

Columbia

Serving as a Literature State Test Scorer for DRC represents a distinguished position within the realm of educational assessment, primarily focused on the critical evaluation of standardized test responses in literature. Entrusted with this role, the incumbent leverages a profound literary acumen and pedagogical insight to ensure the integrity and depth of academic evaluation. This position underscores the fusion of scholarly expertise in literature with the practical application of educational standards, embodying a commitment to fostering literary appreciation and analytical skills among students.Key Responsibilities:Sophisticated Literary Evaluation: Conduct nuanced assessments of student responses, applying a sophisticated understanding of literary theories, historical contexts, and thematic explorations.Rigorous Adherence to Scoring Rubrics: Utilize a refined interpretative lens to align with comprehensive scoring rubrics, ensuring evaluations encapsulate a holistic view of literary understanding and critical analysis.Promotion of Educational Excellence: Through meticulous scoring, contribute to the academic development of students, encouraging deeper engagement with literature and fostering critical thinking.Quality Assurance and Enhancement: Participate in quality assurance processes, aiming to elevate the standard of literary assessment through consistent and accurate scoring practices.Collaborative Standardization: Engage with a community of literary scholars and educators in calibration sessions to harmonize scoring methodologies, ensuring equitable and unbiased assessment.Contribution to Educational Development: Offer insights and feedback that aid in the refinement of assessment instruments and scoring criteria, reflecting best practices in literary education

Mar 2024 - Present

Author

Current

Jacksonville, Florida, United States

-Solo Authorship: Authored and published a comprehensive collection of poems, encapsulating a decade's worth of personal insights, observations, and creative exploration.-Creative Content Creation: Demonstrated exceptional ability in conceptualizing, writing, and revising poetic content, showcasing a deep understanding of various poetic forms and techniques.-Copyright Management: Secured copyright for a self-authored anthology of poems, ensuring protection of intellectual property and control over distribution rights.-Editorial Proficiency: Performed rigorous self-editing and proofreading processes to maintain high literary standards and coherence across the collection.-Market Research: Conducted market research to identify target audience preferences and trends in poetry, aligning content strategy with reader interests.-Digital Publishing: Leveraged digital publishing platforms to distribute the poetry collection, understanding the nuances of eBook formatting and online copyright issues.-Promotional Strategies: Developed and implemented effective marketing and promotional strategies to increase visibility and sales of the poetry collection.-Reader Engagement: Engaged with readers through social media, readings, and poetry events, building a loyal reader base and receiving critical acclaim.-Literary Analysis: Employed advanced literary analysis skills to enrich the thematic depth and stylistic variety of the poetry, appealing to a broad audience spectrum.-Content Copyrighting: Applied copyrighting best practices to protect original poetry content, navigating legal considerations with expertise.-Keyword Optimization: Utilized SEO and keyword optimization strategies in online content and promotional materials to enhance discoverability and audience reach.-Collaboration with Artists: Collaborated with visual artists for book cover design and illustrations, ensuring the visual elements complement the poetic themes.

Jan 2024 - Present

Crisis Counselor

Jacksonville, Florida, United States

-Empathy and Compassion: Ability to display deep understanding and empathy towards individuals experiencing crisis, ensuring they feel heard and supported.-Active Listening: Skilled in active listening to accurately assess the needs and concerns of individuals in distress.-Crisis Intervention Techniques: Knowledge of and ability to apply effective crisis intervention strategies to de-escalate situations and provide immediate support.-Risk Assessment: Competency in assessing risks of harm to self or others and identifying signs of mental health issues that may require immediate attention.-Suicide Prevention Strategies: Familiarity with suicide prevention models and strategies to engage and support individuals having suicidal thoughts.-Communication Skills: Exceptional verbal and non-verbal communication skills to convey support, care, and instructions effectively.-Cultural Sensitivity: Understanding of and sensitivity to diverse cultural backgrounds and the impact this has on responses to crisis and suicide.-Ethical Decision-Making: Ability to make quick, ethical decisions that respect the confidentiality and autonomy of individuals, adhering to professional codes of conduct.-Stress Management: Skills in managing personal stress to remain calm and effective in high-pressure situations.-Teamwork and Collaboration: Ability to work collaboratively with other healthcare professionals, law enforcement, and community resources to provide comprehensive support.-Documentation and Record Keeping: Accurate documentation of interactions, assessments, and interventions for ongoing case management and legal compliance.-Professional Development: Commitment to ongoing education and training in crisis intervention, mental health, and suicide prevention practices.

Nov 2022 - Mar 2024

Copywriter/ Proofreader

United States

• Managed and edited confidential written content for a high-profile client, ensuring accuracy, consistency, and adherence to brand guidelines.• Conducted in-depth proofreading and copyediting of various materials, including marketing collateral, press releases, and digital content.• Collaborated closely with a cross-functional team, including designers and marketing strategists, to maintain messaging alignment and brand voice.• Implemented strict quality control measures to deliver error-free content under tight deadlines.• Maintained the utmost confidentiality and adhered to non-disclosure agreements, protecting sensitive information.

Oct 2019 - Nov 2022

Sports Coordinator

Jacksonville, Florida, United States

MWR Sports Coordinator, Mayport Jacksonville (2019-2022)Key Achievements:Enhanced Department Efficiency:-Streamlined IT processes, resulting in a 20% increase in operational efficiency.-Implemented cybersecurity measures (firewalls, access control) to safeguard departmental data.-Boosted Program Participation:-Successfully coordinated inter-departmental sporting activities, leading to a [insert percentage] increase in participant engagement.-Developed and delivered engaging sports classes, resulting in [insert number] satisfied participants.-Cultivated Collaboration:-Fostered effective communication and collaboration between departments, enhancing teamwork and program success.-Led cross-functional initiatives, demonstrating exceptional project management skills.Additional Skills:-Technical Expertise: IT proficiency, cybersecurity awareness (firewalls, access control).-Program Management: Planning, implementation, evaluation of sports programs.-Instructional Design: Developed and delivered sports-related classes.-Communication & Collaboration: Strong interpersonal skills, team player.

Apr 2019 - Jan 2022

State Test Scorer - English Writing And Reading Comprehension

-Diligently evaluated over 600 standardized English tests daily, ensuring comprehensive and fair assessment of student abilities in writing and reading comprehension.-Maintained a remarkable accuracy rate, with a consistently low margin of error of only 2%, exemplifying exceptional attention to detail and a strong commitment to quality.-Played a pivotal role in the academic progression of students, with my assessments directly influencing their promotion to the next grade level, thereby impacting their educational trajectory.-Demonstrated exceptional analytical skills in interpreting and scoring complex written responses, aligning them with rigorous educational standards.-Employed advanced language skills and deep understanding of English literature and composition to provide fair and insightful evaluations.-Collaborated effectively in a high-stakes, fast-paced environment, consistently meeting strict deadlines without compromising on the quality of assessment.

Jan 2021 - Oct 2021

Information Technology Help Desk Support

Jacksonville, Florida, United States

-Troubleshooting: Resolved technical issues for users efficiently, ensuring high satisfaction ratings (Mention specific tools or methods used).-Software Support: Provided support for various software applications, resolving issues like installation, configuration, and usage. (List specific software examples if relevant).-Hardware Support: Diagnosed and resolved hardware malfunctions (e.g., printers, computers, networks) promptly, minimizing downtime.-Active Directory Management: Managed user accounts and permissions within Active Directory, ensuring data security and access control.-Problem-Solving & Communication:-Root Cause Analysis: Identified and resolved root causes of technical problems, preventing repeat occurrences.-Communication & Documentation: Explained technical issues to users in clear, concise language, exceeding customer expectations.-Documentation: Maintained accurate and up-to-date knowledge base articles for self-service troubleshooting.Customer Service & Teamwork:-Excellent Customer Service: Provided exceptional customer service by resolving issues promptly and courteously, exceeding expectations.-Teamwork & Collaboration: Collaborated effectively with IT team members and other departments to resolve complex issues.-Training & Knowledge Sharing: Mentored new team members and shared knowledge through training sessions, improving overall team efficiency.

Aug 2019 - Mar 2020

Spanish Instructor

Miami

Key Responsibilities:Curriculum Development: Designed engaging and comprehensive course materials tailored to the linguistic and cultural proficiency levels of undergraduate students, ensuring alignment with FIU's academic standards.Interactive Instruction: Employed a variety of teaching methodologies to facilitate interactive learning experiences, including multimedia presentations, group discussions, and language immersion activities, to enhance students' speaking, listening, reading, and writing skills in Spanish.Cultural Immersion: Integrated cultural education into language teaching, providing students with insights into Spanish-speaking countries' traditions, arts, history, and societal norms, thereby fostering a deep appreciation for the language's cultural context.Assessment and Feedback: Developed and administered assessments to measure student progress and proficiency in Spanish. Provided constructive feedback to students, guiding their linguistic development and encouraging their academic and personal growth.Language Lab Coordination: Collaborated with the language lab staff to incorporate technology-based language learning tools, enhancing the interactive learning experience and supporting students' self-directed learning outside the classroom.Student Advising: Acted as a mentor and advisor to students, offering guidance on academic and career pathways related to Spanish studies, including study abroad opportunities, internships, and related academic disciplines.Professional Development: Engaged in continuous professional development to stay abreast of the latest pedagogical techniques in language teaching and to further enrich the Spanish curriculum with innovative teaching strategies.

Jun 2014 - Feb 2015

Sales And Marketing Specialist

Miami, Florida, United States

-Sales Strategy: Develop and implement sales strategies to meet targets.-Market Research: Conduct research to understand market trends and customer needs.-Lead Generation: Use various channels to generate leads and enhance sales opportunities.-CRM Proficiency: Manage customer relationships using CRM tools.-Digital Marketing: Skilled in SEO, social media, and email marketing to increase visibility.-Content Creation: Create engaging marketing content and sales materials.-Brand Management: Maintain brand consistency across marketing efforts.-Data Analysis: Use data to assess campaign performance and inform decisions.-Integrated Campaigns: Execute marketing campaigns across multiple channels.-Effective Communication: Clearly convey ideas and results to stakeholders.-Collaboration: Work with teams across the organization for unified marketing and sales efforts.-Negotiation Skills: Negotiate deals with clients and partners effectively.-Project Management: Oversee marketing projects to ensure timely and successful completion.

Nov 2011 - Feb 2014

Child Psychology Asst

Miami, Florida, United States

-Assist in conducting assessments and evaluations to determine the individual needs of autistic children.-Collaborate with psychologists and other professionals to develop personalized treatment plans.-Provide direct support and assistance to autistic children during therapy sessions and activities.-Assist in implementing behavior management strategies and techniques to support positive development.-Participate in group therapy sessions and social skills training activities.-Document and track progress of each child, including behavioral observations and therapy outcomes.-Attend team meetings and training sessions to enhance understanding of autism spectrum disorders and therapeutic interventions.-Support families by providing resources, information, and guidance on managing behaviors and fostering communication skills.

Apr 2011 - Mar 2012
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Colleagues at Data Recognition Corporation

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4 education records

Isabel Gerlacher education

Minor'S Degree, Art/Art Studies, General

Fiu
FAQ

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What company does Isabel Gerlacher work for?

Isabel Gerlacher works for Data Recognition Corporation.

What is Isabel Gerlacher's role at Data Recognition Corporation?

Isabel Gerlacher is listed as Crisis Text Line Supervisor at Data Recognition Corporation.

Where is Isabel Gerlacher based?

Isabel Gerlacher is based in Palm Bay, Florida, United States while working with Data Recognition Corporation.

What companies has Isabel Gerlacher worked for?

Isabel Gerlacher has worked for Data Recognition Corporation, Kindle Direct Publishing, 2-1-1 Broward, Confidential, and Mwr - Morale, Welfare And Recreation Dta Usa.

Who are Isabel Gerlacher's colleagues at Data Recognition Corporation?

Isabel Gerlacher's colleagues at Data Recognition Corporation include Joan Donaldson, Susan Hawkins-Masterson, Joe Pavlik, Ebony Leggett, and Pamela Lindquist.

How can I contact Isabel Gerlacher?

You can use AeroLeads to view verified contact signals for Isabel Gerlacher at Data Recognition Corporation, including work email, phone, and LinkedIn data when available.

What schools did Isabel Gerlacher attend?

Isabel Gerlacher holds Master'S Degree, Humanities/Humanistic Studies from American Public University.

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