CX Client Success, Innovation Leader in Findasense contributing to the company mission which is to improve the world by helping organizations and consumers to be more connected.Findasense - consulting & outsourcing for integrated social media business management: multichannel customer care, real-time content marketing, big data analytics & intelligence.We work with some of the largest companies in the world and today we excel at providing consulting, integration, innovation, and support services that improve the way the world’s leading companies do social.Current and past clients include: Lenovo, The Coca-Cola Company, CPP, Groupon, SportingBet, Worten, Electronic Arts, Laboratorios Abello, Bristol-Meyers Squibb, 20minutos.es Instituto de Empresa, Indra, Jazztel, Bayer, Kroll and Ikea.

In charge of operating Coca-Cola Consumer Interaction Center. A Digital Hub that manages all the interactions with consumers and stakeholders through social networks and a contact center. Main responsibilities of the role include:- Manage and monitor client's portfolio of services: social media marketing campaigns, real-time & engagement content, reporting and social media monitoring, crisis management, multichannel customer service, among others- Manage and develop a team of 30 people, supporting them to achieve full potential- Implementation of organizational strategies, processes, policies and practices. KPIs definition and control- Develop project plans, allocate resources, identify potential issues/risks and develop contingency plans. Efficient management of budgetary resources for projects and customer services- Lead the set up of new offices, services and tools- Ensure total client and customer satisfaction

Worked for Alten under contract with Prisa, the world’s leading Spanish and Portuguese-language business group in the fields of education, information and entertainment.Main responsibilities:- Definition and implementation of innovative solutions and products in the new devices connected market- Project reporting: reported weekly to PMO on start-up, progress, issue status/resolution, productivity, resource requirements, testing, budget, and completion/ turnover/ acceptance- Implemented Agile methodologies (Scrum) to project management strategy- Acted as ScrumMaster or Product Owner in multi-device projects (using html5 /CSS3/ JavaScript/ JSON/ responsive web design), Android Apps and Samsung SmartTv projectsProjects: SmartTv applications (Samsung and Google Tv) and multidevices projects for different media companies such as El País, As, CincoDias and los 40radio.

mgMEDIA is a company devoted to technology for multi-device distribution of digital content. The Open4Content, a multi-device platform, is the company’s primary product. It is offered in a brandable SaaS (Software as a Service) model for the digital distribution of premium content through connected TVs, mobile, tablets and PC. The company also provides development services and strategic consultancy in the field of digital content distribution for Internet-connected devices. Led project management team for several cross platform multi-device projects with responsibility for eCommerce roadmap and business and operations management.Main responsibilities:- Managed Agile Projects to best achieve the organization’s goals. Reported directly to CEO- Ensured project delivery on time and within budget- Managed dependencies between projects- Ensured maximum efficiency of resource allocation across projects- Monitored progress of projects, resolving issues and initiating corrective action as required- Quality assurance, Roll-out, Maintenance and SLA compliance. - Collaborated on preparation and presentation of new business proposals - Worked closely with Business Development, Product Development, Legal Department, QA Some projects involved in: Samsung Movies Spain, FastWeb's video distribution platform and El Corte Inglés multimedia ecommerce.

Led digital distribution/ eCommerce business unit.Main responsibilities:- Defined product scope and service roadmap as well as Business model - Led marketing actions, communications and defined the pricing model - Carried out agreements with providers and partners- Supervised platform development, product roll-out, implementation of services and post roll-out business analysis- Led cross-functional teams in sales/marketing, engineering/QA, design, legal and contentSome projects involved in as eCommerce Director:- Launch the first vertical eCommerce iCloud solution for entertainment sector in Spain- Some clients such as La Razón (Top 5 daily newspaper in Spain), Filmax’s VOD platform (Spanish film production company) among other clients

Technology project management and business process consulting. Manage implementations of Salesforce CRM and Sugar CRM.

Accomplishments:- Launched the first online video club in Spain- Launched the first content aggregator and digital distribution platform in Spain- Developed a platform for professional musicians to network and promote their content with customizable web pages and to facilitate communication with other musicians (reached 4900 members and created 1360 professional WebPages in the first year