Isabel Jacob Email & Phone Number

Lisbon, Portugal

As a License Key Administrator I am responsible for renewing & manage all Unit4 customers License keys in a timely manner, based upon the orders received.Our Team also process a large volume of orders during the month along with any additional projects, such as creation of new procedures, reporting etc.

Lisbon Area, Portugal

The Customer Experience Ambassador main purpose is increasing customer loyalty, ultimately turning customers into advocates for Unit4. I am responsible for providing and analyzing the 'voice of the customer' data and analytics which are used to identify, design and implement strategies that directly boost our customers’experience and loyalty. Moreover, I organize the Customer Success white papers/blog post /videos / communications internally and also the sending of our NPS (Net Promoter Score) survey to our customers.

Lisbon Area, Portugal

As a Customer Success Consultant it is my job to be a trusted advisor on Unit4, specialized in U4 Student Management. I am responsible for managing the ongoing health of an account and to make sure our customers are getting the most value out of the tool. I help our customers with onboarding, case solving and value assessments. In the Customer Success Team we thrive to meet internal and external customer needs. I was responsible for supporting the Customer Success Manager and Sales department. I would analyze extensive reports with customers feedback regarding satisfaction surveys using NPS and present the results to the several countries where Unit4 is located.

Being accountable for the UK and Spanish markets I would engage with customers on a regular basis to maintain a healthy relationship and to assure their contracts were renewed. To do that I would analyze data to build a plan and to take appropriate action; identifying up and cross-sell opportunities for sales.Moreover, I was also responsible for providing training so that customers could better understand the available tools

Lisbon Area, Portugal

Working at NetJets is working in a fast pass environment. Multitasking is essential as it is providing high quality experience to our customers. As an Owner Services Account Manager it was my duty to book flights according to customers’needs and to assure all the departments (scheduling, catering, transfer, etc) work closely to provide a great experience every time.

As a Guest Relations Officer I was responsible to be the link between the customer and all the other departments on the ship. It was my duty to keep the passengers happy with their experience onboard and to ensure consistency and quality in all interactions.

Working as an Event Coordinator I was responsible for organizing and planning congresses and events. I would have to consider budgets and arrange hotels and restaurants accordingly. Moreover, it was my duty to maintain a national and international events archive.I would also assist the Marketing Manager (expenses, travel arrangements, internal documents, etc) and the Sales Team (gimmicks, hotels reservations, etc)

My main responsibility was organizing and planning congresses and events; I was also responsible for managing the marketing activities of healthcare products, preparing gimmicks, mailing lists, databases, updating the website, etc.

Organizing and planning congresses and events, preparing gimmicks; Managing the company sales, credit notes, devolutions, and all other issues concerning sales; Assisting the Marketing Manager, Country Manager, Technical Manager, and Medical Department; Assisting the sales force; Office administration; Answering and receiving the Curricula Vitae.

As an Account Manager I was responsible for Italian customers' accounts. In addition, managing payments to Portuguese clients, and taking care of credit notes or restitution.

I was the main contact for the sister companies to order their product. I would also prepare a monthly stock request and would work directly with the production manager to ensure stock was always available.In the meantime I would assist the Managing Director with whatever was necessary.

Post Graduation, Marketing

Applied Foreign Languages

Erasmus in Trieste, Italy - 3rd year (9 months)

Highschool

Course, Criative Writting