Isabel Harvey Email and Phone Number
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Figuring out what brings a smile to someone's face and exceeding their expectations is what I find most rewarding. I've spent the last 7 years in customer-facing roles, with the past 2 years dedicated as a Customer Success Manager in B2B2C SaaS. During my time as a Customer Success Manager, I looked after key strategic accounts and helped them successfully launch their programs to thousands of end users, driving their product's adoption and worked on creating scalable resources to enable my customers at scale.I'm naturally a very curious person. You can always catch me forging new relationships with people around me, I thrive in an environment that allows me to collaborate with colleagues to enhance processes.
Industrious
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Member Experience ManagerIndustrious May 2024 - PresentNew York, Ny, Us
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Customer Success Manager - Cre - Tenant ExperienceVts Sep 2021 - Oct 2023New York, Ny, Us- Oversaw a book of business of SMB accounts, ensuring 98% retention in 2023.- Worked with clients to introduce 5 major features in 2023, leading to a 40% growth in end-user adoption, surpassing goals by 30%.- Designed and delivered success planning presentations and hosted discovery sessions, achieving a 30% increase in customer engagement, and surpassing 2023 retention goals.- Led a project refining end-user segmentation, resulting in a 10% growth in adoption for pilot accounts and successful rollout to a team of 10 CSMs.- Created scalable customer resources, driving a 25% increase in product utilization rates and a 15% boost in team efficiency. -
FounderWoofin Sep 2020 - Aug 2023- Implemented customer acquisition strategies, achieving an 800%+ sales increase within three months of launch.- Attended local events, engaging with 300+ customers, collecting feedback, providing demos, and selling products resulting in a 400% growth in revenue over 3 months.- Led customer retention initiatives, including loyal customer discount programs (5% of total sales) and Instagram ambassador programs (20% of sales), resulting in a 15% returning customer rate quarter over quarter.- Managed stakeholder relationships, conducting quarterly engagements with vendors, contributing to a significant 10% year-over-year reduction in business expenses -
Customer Success & Member Experience LeadWework Oct 2019 - Sep 2021New York, Ny, Us- Attained the market's highest NPS score by proactively engaging with members, resulting in a customer churn rate below 10% throughout 2020.- Managed a building with 1,000+ members, conducting monthly in-person meetings with ~15 key accounts. Collaborated with sales to expand and up-sell 5 accounts to larger office spaces in 2021.- Planned and executed monthly and quarterly events with average attendance up to 450+ members, saving costs by 30% through partnerships with local brands for event catering, negotiation of contracts, and strengthening key partner relationships. -
Community AssociateWework Oct 2018 - Oct 2019New York, Ny, Us- Launched and championed Humans of WeWork, highlighting and sharing member successstories aiming to increase networking, and connect companies for collaborationopportunities- Engaged with members regularly through email and face-to-face interactions to ensure theirsatisfaction, success, and growth- Coordinated a variety of events i.e. networking, happy hours, lunch and learns etc. to enable member networking.- Tracking operational expenses and making necessary inventory purchases, making sure swag and office supplies were always available
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Cabin CrewEmirates Jun 2015 - Jun 2018Dubai, Ae -
Bachelor Of ScienceEcole Hôtelière De Lausanne Aug 2010 - Jul 2014Lausanne 25, Vaud, ChI completed a Bachelor of Science in International Hospitality Management for the world's first and No.1 ranked hospitality business school.During my time at EHL, I had very hands on experience during my first year rotating between housekeeping, restaurant operations (casual & fine dining), as well as bar service.We had many opportunities to work on multiple case studies on current companies, often working in teams of 3-5 people on big projects lasting several months. -
Recruitment CoordinatorGrand Prix Events Jun 2013 - Oct 2013Bristol, GbI was responsible for recruiting and managing over 400 people to work as volunteers during our 3 day race event.
Isabel Harvey Skills
Isabel Harvey Education Details
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EhlMarketing -
BrainstationUx Design
Frequently Asked Questions about Isabel Harvey
What company does Isabel Harvey work for?
Isabel Harvey works for Industrious
What is Isabel Harvey's role at the current company?
Isabel Harvey's current role is Community Builder & Operations Management: Crafting Engaging Experiences Across Coworking & Commercial Real Estate.
What is Isabel Harvey's email address?
Isabel Harvey's email address is isabel.harvey@ehl.ch
What schools did Isabel Harvey attend?
Isabel Harvey attended Ehl, Brainstation.
What are some of Isabel Harvey's interests?
Isabel Harvey has interest in Kayaking, Skiing, Yoga, Water Skiing, Sustainable Development.
What skills is Isabel Harvey known for?
Isabel Harvey has skills like Microsoft Excel, Microsoft Word, Opera, Micros, Powerpoint, Teamwork, Always Willing To Learn, Listening To Customers, Event Planning, Marketing, Food And Beverage, Tourism.
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