Experienced B2B, Sales, Marketing and CRM professional (over 7 years of experience) with a strong background in customer relationship management, customer experience, marketing automation, sales and marketing operations, customer service management, digital communication, and team leadership. Solution-oriented, customer and entrepreneurial sales expert. Solid experience in brand business and design industry. International business and sales development professional who is used to working with many different markets and cultures. Skilled in building Go-to-Market strategies and omnichannel distribution, with expertise in B2B, Retail, and Partner business models. Customer success representative, who builds strong relationships and works with a big heart. Comprehensive experience in product management and merchandising. Enthusiastic, constructive and supportive collaborator who maintains an open mind and sense of humor even in tough situations. Experienced in working with complex challenges and implementing changes, always ready to learn and embrace new things.Key Highlights:I excel in establishing and sustaining customer relationships that increase customer satisfaction. Leveraging CRM software and platforms such as Hubspot, Zendesk, salesforce, Freshworks, Zopim, Freshchat, Jira, Shopify, Omnisend, Odoo and live social media support. , I use data-driven insights to deliver personalized and impactful experiences for customers.My unique strength lies in my ability to empathize with and deeply understand others. I swiftly identify pain points and provide genuine support and tailored solutions. I aeasily build trust and rapport with customers.I'm a quick learner who navigates various tech tools, software programs, and office management systems. I have experience optimizing operations and increasing efficiency with CRM analytics, automation tools, and customer support platforms.I'm dedicated to team success and excel in cross-functional teams. I collaborate with sales, marketing, customer service, and IT to create customer-driven strategies, simplify processes, and achieve organizational objectives.Specialties: Microsoft Office( Excel, PowerPoint, and Word), Zendesk, Salesforce, Jira, Odoo, Shopify, Hubspot, Omnisend among othersFor Learning and Development, I completed skills improvement courses including Salesforce KB, Detecting Dirty Money(Anti-Money Laundering Compliance), Project Management, Risk Support, Community Support, Data Protection, Awareness, Reporting Bugs and Outages, Compliance, Front-end Web development