Isabel Kagema Email & Phone Number

London Area, United Kingdom

Driving revenue growth and expanding client base for leading technology events across Africa.

Helsinki, Finland

Mifuko is a Finnish design company with a mission to improve the well-being of women in rural areas of Africa. Mifuko baskets, bags and home décor products are made by more than 1300 women artisans in rural Kenya, Tanzania and Ghana, and sold in over 30 countries.Mifuko is a certified member of the World Fair Trade Organisation (WFTO)Roles include:-Collate and maintain a database of customers and potential customers while managing client relationship-Take in orders (and guide the client to right decisions/(prepare deals) and handle them (ensure they are processed and shipped out rapidly)-Product content updating on the website and other sites-Creating lead pipeline for potential clients to upsell, cross sell or new deals-Handle CRM campaign outreaches through email outreach, newsletters etc

Nairobi, Kenya

-In charge of outbound and inbound communication to and from clients. -Collaboration with other teams at Peach to improve the customer experience from lead generation/customer acquisition, to the sales cycle, product development, and iteration.-Tracking KPIs by using the CRM to derive metrics and reports.- Developing tools and platforms to automate and facilitate different daily operations by ensuring the CRM works as needed for different departments- Ensuring daily goals and KPIs are achieved.Customer contact rate went up by 85% within the first 48 hours with an 80% follow-up on all contacts created. This improved customer sentiment to 85% from 60% within the first 3 months of my role. In a role so pivotal I had the skills to upsell or cross sell as needed.

Nairobi, Kenya

-Tracked and reported on community data to substantiate recommendations.-Applied excellent interpersonal skills in working with the Driver Operations team to improve the support processes.-Examined existing processes and recommended the necessary improvements from time to time to aid the achievement of company goals.-Built-up supply for low-cost products in Nairobi. Increasing supply by 57% Customer Satisfaction (CSAT) score improved by 15%, making sure that all the KPIs were met.

Nairobi

Delivering 5-star, in-person support to our driver-partners.Walking driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform.Helping existing driver-partners troubleshoot any issues they experience.Helping brand the Uber name and get driver-partners excited to be on the road.Staying on top of new Uber policies, procedures, and programs that affect driver-partners.Working with the Operations team to make our support processes even better.Assisting with events and promotions as needed (occasionally off-site, during off-hours or weekends).

-Design conceptualization-Fashion styling- Product and pattern development

Bachelor’S Degree, Fashion/Apparel Design & Marketing

Education record

Activities and Societies: -The Presidents Award Scheme -Table tennis