Isabel Kelliher Email & Phone Number

Seattle, Washington, US

Leading complex projects impacting Zillow's B2C and B2B Frontline teams. Launched multiple chat and voice bots, extra-large full-cycle programs, and complex products.

Seattle, Washington, US

Seattle, Washington, US

Brokerage Operations is a shared service team supporting all brands that perform licensed real estate activity at Zillow.Raised employee engagement and satisfaction scores by 15% from Spring 2020 to Fall 2020 by focusing on team building and collaboration in a newly remote work environment due to the Covid19 pandemic. By writing employee satisfaction.

Seattle, Washington, US

Plan, execute, track, and launch short term initiatives that impact the Zillow Advisor Team and the cross-functional partners that interact with the Zillow Advisor Team. Skilled at running Scrum, building rapport, as well as providing a bevy of ideas. As a leader on the national Quality Assurance team, my focus was on providing consistency and a.

Chicago, Illinois, US

Launched operations for the Seattle Market and managed flagship Target merchant account in Northwest. Drove highest national fulfillment quality performance out of 21 stores in Fill Rate, DPMO, and Availability.Wrote 14 National Standard Operating Procedures for Google Express and collaborated with Standardization team of four to update and standardize six.

Seattle, Washington, US

Portland OR, San Mateo CA, Corte Madera CARetail manager running Women’s Shoe departments with three promotions in as many years. 6-42 directs and annual volume responsibility of $1.2Million-$7.2Million. Drove HR initiatives in multiple stores including development of new onboarding processes to increase employee retention and match employees with the best.

Seattle, Washington, US

Jan 2013-Oct 2013 First Assistant Department Manager of Women's, Salon, BP, and Active Shoes: Nordstrom at Lloyd Center. Portland, ORAug 2012-Jan 2013 Co-Assistant Department Manager of BP/Active Shoes: Nordstrom at Washington Square. Tigard, ORJan 2012-Aug 2012 Co-Assistant Department Manager of Women's and Salon Shoes: Nordstrom at Lloyd Center..

Seattle, Washington, US

Started in Bethesda, MD selling Kids' shoes in a department where I achieved top tier sales with the Pacesetter award and was promoted to Striker. Specialized in building customer relationships for repeat business, logistics improvements, scheduling of the associates, and resolving customer issues. Graduated from the Nordstrom Future Leadership program.