Isabel Jackson Email & Phone Number

Maryville, TN & Remote In Fort Collins, CO

• Manage a portfolio of roughly 1,000 accounts through telephone negotiations with customers.
• Achieve monthly collection goals by using problem solving skills to decrease the number of past due accounts.
• Communicate professionally with customers concerning their pay dates/amounts and acceptable payment arrangements.
• Plans, schedules and executes daily workload between phone calls, field chases and legal notices in a timely manner.
• Conducts research on no contact accounts, researching contracts and reviewing documentation.
• Analyzes debt to income information from customers to set up payment plans.

Loveland, CO & Maryville, TN

• Instrumental in growing the company from a one program training provider to a multi-state training institution.
• Manage enrollment of students through complex application requirements for three vocational programs.
• Maintain student records: admissions, payments, and academic files, including sensitive personal and financial data.
• Collaborate with Directors to create and maintain admission and academic standards and regulations.
• Work with Dept. of Veterans Affairs and state education departments to maintain approval and eligibility.
• Manage accounts receivable and collection of delinquent accounts.

Cedar Rapids, Iowa Area

• Created flyers to market special events and promotions to improve sales.
• Compiled customer data into Excel spreadsheets; created & maintained customer databases.
• Made outbound sales calls to organizations, seeking group sales & sponsorships for events.
• Answered incoming phone calls for ticket sales and customer questions.
• Printed daily ticket sales reports for director of finance.

Iowa City, Iowa Area

• Collected and updated billing/contact information to help reduce loss of payment.
• Created and updated Excel spreadsheets weekly and monthly to log and track information.
• Scanned authorization documents daily in order to update patient records.
• Procured daily itemized statements of charges for patients and collections.