Isabella Sanchez Email and Phone Number
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Dynamic and multilingual technology executive with a robust 10-year track record in sales, client management, and technical project leadership. Currently serving as the Cross Tower Delivery Partner Executive for a leading Fortune 500 property and insurance corporation, I am a pivotal member of the account leadership team. I excel in managing global teams to deliver multifaceted service lines across competitive and high-stakes environments, underscored by stringent SLAs with penalties for non-compliance. My role is instrumental in shaping technology strategies, managing critical escalations, overseeing financial performance, and ensuring seamless client interactions.Core Competencies: • Strategic Leadership: Spearhead account and project management for high-value, platinum-tier accounts, consistently delivering on service excellence and revenue growth. • Technology Strategy: Adept at crafting and implementing forward-thinking technology roadmaps, driving innovation, and fostering sales opportunities. • Client Relations: Proven proficiency in nurturing client partnerships, with a strong focus on premium account management and satisfaction. • Operational Excellence: Expert in streamlining operations, achieving service-level objectives, and enhancing overall account performance through meticulous financial and resource management.Selected Leadership Achievements: • Proven Leadership: A decade of enriched experience leading technology initiatives, driving sales growth, and managing high-impact client accounts. • Premier Account Management: Successfully managed a Tier One $57-million Platinum account, leading to significant business growth and client retention. • Technical Project Management: Demonstrated success in overseeing complex technical projects from conception to completion, ensuring alignment with strategic objectives. • Innovation & Sales Strategy: Expert in developing strategic technology roadmaps and innovative sales strategies to penetrate new markets and achieve competitive advantages.
Kyndryl
View- Website:
- kyndryl.com
- Employees:
- 59162
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Associate Director - Deputy Customer PartnerKyndrylNew York, Ny, Us
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Delivery Partner Executive Fss Insurance - Cross Tower (Formally Ibm)Kyndryl Nov 2021 - PresentNew York City, New York, UsTransitioned as part of IBM's managed services division to Kyndryl, maintaining all previous roles and responsibilities.• Managed $350,000 Service Level Agreement metric and achieved SLA business outcomes• Responsible for new growth opportunities and compelling proposals for technology C-suit leaders resulting in multiple $1M+ signings• Integrated AI-driven solutions to enhance service delivery and streamline operations• Achieved P&L targets for resource costing incentivesDirected multiple service lines, including Citrix Infrastructure, Service Desk, Deskside Support, Packaging & Distribution, Microsoft Collaboration Tools, AVD, and Nerdio Transformation Tooling.• Established as a trusted advisor to clients, ensuring seamless liaison with internal service lines.• Integral to the account team's efforts during new client transitions, from initial go-live to continuous support in a steady state.• Oversaw Profit & Loss (P&L) management with a specific focus on optimizing financial outcomes.• Actively identified and pursued new business opportunities within the account, proposing innovative solutions to the client.• Participated in Steering Committee and Quarterly Business Review meetings, collaborating closely with Kyndryl and client leadership.• Managed and enhanced Service Level Agreement (SLA) metrics for services valued at over $350,000.• Guided the account through strategic transitions including IBM's managed service spin-off to Kyndryl and significant scope adjustments.• Led the Incident, Problem, and Change Management processes, ensuring operational excellence.• Served as the primary contact for major incident escalations, facilitating communication with internal C-level executives for Tier 1 and Tier 2 alerts.• Previously held the role of Associate Client Partner Executive within IBM's GTS Leadership Development Program, focusing on client satisfaction and operational success.
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Delivery Partner Executive - Service Desk & Platform Management, GtsIbm Oct 2020 - Nov 2021Armonk, New York, Ny, Us• Spearheaded the management of a $350,000 Service Level Agreement (SLA) metric, ensuring adherence to high standards of service delivery and client satisfaction.• Navigated the account through significant transitions, including IBM's managed service division spin-off to Kyndryl and adjustments in service scope, demonstrating adaptability and strategic planning.• Orchestrated Incident, Problem, and Change Management processes, optimizing operational efficiency and minimizing disruptions.• Acted as the principal escalation contact for major incidents, effectively communicating with internal C-level executives for Tier 1 and Tier 2 alerts, ensuring swift resolution and client confidence.• Transitioned from a foundational role in IBM's GTS Leadership Development Program, where I was distinguished for exceptional performance and leadership potential. -
Associate Client Partner Executive | Leadership Development Program, GtsIbm Apr 2019 - Oct 2020Armonk, New York, Ny, Us• Chosen for an elite two-year rotational program aimed at fast-tracking to leadership roles, reflecting recognition of potential and dedication to growth.• Completed rotations across industrial and financial service sectors, gaining versatile experience and insights into diverse business challenges and strategies.
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Client Executive | Summit ProgramIbm Jul 2018 - Mar 2019Armonk, New York, Ny, Us• Selected for IBM’s prestigious Summit Program as a Client Executive, a testament to sales acumen and potential for high-impact client management.• Achieved recognition within the top 10% of the Summit Sales Program, earning IBM’s Global Sales School Top Performer Award for outstanding sales achievements and excellence in client service.
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Business Systems AnalystEpsilon Sep 2014 - 2017Irving, Texas, Us• Skillfully designed, coded, and debugged applications using HTML and SQL Developer, enhancing system functionality and user experience.• Led projects from conception to launch, excelling in scoping, sizing, and designing to precisely meet client requirements. Ensured the delivery of comprehensive project documentation, effectively managed development and QA teams comprising up to seven members, and spearheaded the creation and presentation of client deliverables.• Achieved a remarkable 90% success rate in meeting project timelines and budget goals, demonstrating exceptional project management and efficiency.• Acted as a Subject Matter Expert (SME) in Social Media Strategy and played a pivotal role in web-based promotions for the Hilton Honors loyalty program, significantly contributing to their success and client satisfaction.
Isabella Sanchez Skills
Isabella Sanchez Education Details
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Duke University - The Fuqua School Of BusinessMasters In Quantitative Management -
Southern Methodist UniversityBachelor Of Arts (B.A.)
Frequently Asked Questions about Isabella Sanchez
What company does Isabella Sanchez work for?
Isabella Sanchez works for Kyndryl
What is Isabella Sanchez's role at the current company?
Isabella Sanchez's current role is Associate Director - Deputy Customer Partner.
What is Isabella Sanchez's email address?
Isabella Sanchez's email address is is****@****ibm.com
What is Isabella Sanchez's direct phone number?
Isabella Sanchez's direct phone number is +130528*****
What schools did Isabella Sanchez attend?
Isabella Sanchez attended Duke University - The Fuqua School Of Business, Southern Methodist University.
What skills is Isabella Sanchez known for?
Isabella Sanchez has skills like Facebook, Marketing, Public Relations, Social Media, Spanish, Project Planning, Teamwork, Sales, English, Event Management, Event Planning.
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