- Demonstrate exceptional client service skills through relationship building with tenants, vendors and contractors- Daily responsibilities include effectively addressing tenant complaints, calendar management and support of office Managers- Responsible for tracking all service requests until completion and providing updates to tenant- Assist with all events for over 100+ tenants including flyers, reminder emails and logistics- Responsible for Certificate of Insurance renewals- Assisted in design of a new Service Request Operating System for new tenant website- Maintain record of tenant rent payments and submission to accounting department- Handle tenant access control system for fobs using three portals and three levels of access- Prepare monthly expense reports for several Property Manager’s and Asset Manager- Manage spreadsheet that tracks all engineering materials, office and kitchen supplies to reduce costs each month

- Attended board/committee meetings, confirm the accuracy of warranty deeds, voting certificates, and unit roster - Reviewed construction packages for proper completion and ensure proper documentation is provided- Reviewed all lease/purchase packages- Manage receptionist area, including greeting residents, realtors, contractors and responding to telephone and in-person requests and coordinate deliveries - Conducted daily meeting with all employees to inform of building updates- Scheduled common area events including security and valet- Implemented a continuously updated construction list provided to employees which confirmed all approved work by Management office- Processed all payments for residents including maintenance fees and fob/decal purchases- Ran delinquency reports and approved/waived late fees accordingly- Prepared a weekly report of all duties performed or pending

- Work one-on-one with the Residents/Owners of The Setai - Assist to continue the 5-star service of The Setai through confirming the requests and suggestions of the Residents/Owners - Closely assist with the regulations of the Home Owners Association and Condo Association- Delegate the different departments and their specific roles to the guests’ experience during their stay

- Assisted in relaying the message to appropriate departments for Residents/Owners requests, concerns- Worked with the Front Desk Agent and Housekeeping to assist in check-ins and laundry requests

- Adjusted and learned from the Forbes 5-star standards of a luxury hotel of 123 rooms- Assisted in giving guest an orientation upon arrival as well as up-selling the guests - Assisted in average check-in numbers of 50 or higher and check-out numbers of 60 or higher- Diligently work towards working hard to meet and receive the 5-stars from Forbes