At OC Skin in the Buff, I initiated a new and improved marketing strategy by redesigning the brand’s social media platforms. This resulted in an increase in brand engagement on Instagram by 500%. I then directed the launch of an innovative marketing campaign that helped rejuvenate the brand’s style and created an action-oriented strategy for reaching our target audience. I completed administrative duties by accomplishing daily tasks needed by the owner, such as conducting market research, creating, editing, and directing all media content, organizing the marketing schedule, and managing all administrative duties that resulted in meeting all deadlines. Key Skills: collaboration, creativity, communication, content creation, teamwork, analytic skills

As a student worker at the USC Marshall Full-Time MBA Program office, I oversee front desk responsibilities involving answering phone calls, notifying appointment arrivals, and supplying quality customer service to all students and guests who need assistance. I proofread projects and presentations, ensuring that essential information and documentation are correct for office supervisors. Most importantly, I assist in events by fulfilling all necessary duties such as table set up, check-in, ticket distribution, signage, and nametag design to help the event run smoothly and efficiently.

During my time as a receptionist, I prioritized customer service by greeting all guests and addressing the needs of each client. I would mediate any issues that arise using the tactics of nonviolent communication, therefore mitigating the situation and resulting in clients having a more positive experience with the salon. I scheduled over one thousand appointments and coordinated and oversaw the schedules of twenty-six stylists, resulting in successful appointments between the stylist and the client.

While working at Griffin Optometric, I worked on data entry and organized essential medical paperwork for optometric appointments by analyzing each client’s information. I communicated with insurance companies to provide the correct medical insurance information for each patient, informing patients of the accurate pricing for all services. I assisted the front office manager by completing the necessary daily tasks that resulted in meeting all deadlines.