● Drive continuous improvement in many aspects of the customer experience – both virtual and in-person.● Oversee Denison Edge facilities in downtown Columbus.● Ensure that Denison Edge meets the highest standards for information security, confidentiality, security, and compliance-related regulations and best practices.● Act in a registrar capacity for Denison Edge; maintain student and instructor information.● In partnership with the Director of Marketing, collect, compile, quantify and analyze student feedback to serve as a basis for continuous improvement.● Perform administrative duties requiring broad comprehensive knowledge, and understanding of Denison University’s mission, vision, and values, as well as departmental structure, university policies, processes, and procedures.● Ability to communicate across multiple teams, deal with ambiguity, research market trends, and work across multiple industries for the purpose of implementing strategic program initiatives.

● Support the coordination and implementation of Denison Edge programs, events, and operations.● Work collaboratively to ensure that programs, meetings, and events are executed seamlessly by following operational processes and procedures● Assist with event/meeting inquiries, tours, and booking details● Organize records, reports, and other administrative information● Manage supplies, inventory, and orders● Solve challenges, resolve issues, and creatively enhance processes, working collaboratively with internal team and external constituencies

● Recruit, hire, develop, schedule, evaluate, and retain a diverse student staff and part-time staff for building operations, under the supervision of the Director of Athletic Facilities and Equipment.● Schedule approximately eighty students and part-time staff while staying within established departmental budgets (student positions include but are not limited to: Entry Control, Main Desk Operations, Recreation Services Office, Fitness Center Staff, Member Services Staff, and Supervisors for the Department of Athletics, Recreation, Health, Exercise and Sports Studies).● Coordinate meetings and training for staff (orientations, onboarding, in-services, certification classes, continuing education, etc.)● Oversee payroll timesheets and work with HR to solve any related issues.● Create and maintain employment manuals, job descriptions, and staff policies and procedures.

• Provided oversight to the daily operations of the Georgia Southern 18-hole Championship Golf Course. This includes an 8,00 sq. ft. clubhouse with golf shop, café, and multipurpose meeting room, a comprehensive practice facility including a 30-station driving range, and a 10,000 sq. ft. Golf Maintenance Facility that includes storage of a 66-cart fleet• Supervised 25-30 golf course student staff members for the golf shop, food & beverage, and outside services • Conducted regular inventory of golf shop merchandise, food and beverage items, and assist with annual asset inventory to meet university standards• Revisec current operations manuals to lead staff through a phased reopening process due to COVID-19

• Provided oversight to the daily operations of the Grube Recreation Activity Center (215,000 sq. ft) and satellite facilities, including the 70 acre MC Anderson Park, to ensure a safe, clean, and welcoming environment is maintained• Recruited, hired, trained, scheduled, supervised, and evaluated 40-50 facility management student staff members• Coordinated student staff meetings and developed/revised employee handbooks and trainings• Implemented a Student Staff Development program to meet year-focused student learning outcomes• Managed reservations and requests for space from affiliated GS groups and non-affiliated groups, including summer camps• Planned set-up and breakdown for all departmental special events, facility rentals, and reservations• Maintained equipment inventory for all sports equipment• Assisted with equipment purchase, inventory, maintenance, and inspections• Facilitated meetings with patrons regarding facility misconduct • Implemented and evaluated emergency response drills for student employees• Conducted facility inspections and communicated maintenance needs to Facility Management• Assisted with facilities/informal recreation budgets• Assisted in development and implementation of policies and procedures for the Recreation Activity Center• Served on Campus Recreation and Intramurals committees such as End of the Year Banquet (Co-Chair), First Night Out New Student Orientation, and the Georgia Peach Classic State Flag Football Tournament • Served as a liaison between student staff and professional staff

• Execute event coordination of Kids n’ Community Foundation Annual Fundraisers and community initiatives including but not limited to the Annual Golf Tournament, Skate with the Canes, We Love the Hurricanes Luncheon, Casino Night, etc. bringing in $100,000+ of fundraising• Prepare and implement in-game silent auctions generating revenue from $1,000-$5,000• Fulfill in-kind donation requests by receiving, prioritizing, and managing inventory to ensure that items are sent out and tracked appropriately• Track all ticket donations sent to community organizations through the Hurricanes Heroes Program

• Lead in the oversight of recruiting, interviewing, training, and continued education of a 125+ student staff consisting of Assistants, Supervisors, and future Program Assistants• Design and lead interactive and beneficial student staff training sessions• Act as liaison for reservations within Carmichael Complex and satellite facilities which are responsible for $200,000+ of revenue annually• Oversee and manage user experience and departmental procedures during facility enhancement projects (i.e. $10M Locker Room Renovation & Fitness Expansion, etc.)