Isabella Koedmusik Email & Phone Number

Meriton Suites Cowards St

• Support and lead the front office operations and team. • Facilitate a positive workplace culture through effective leadership, collaboration and team development. • Close the loop on guest feedback with critical thinking and strong guest connections. • Manage and ensure the daily front desk tasks and expectations are communicated, actioned and completed.• Drive positive guest experiences, both individually and across the team. • Manage the roster and payroll financials… Show more • Support and lead the front office operations and team. • Facilitate a positive workplace culture through effective leadership, collaboration and team development. • Close the loop on guest feedback with critical thinking and strong guest connections. • Manage and ensure the daily front desk tasks and expectations are communicated, actioned and completed.• Drive positive guest experiences, both individually and across the team. • Manage the roster and payroll financials. • Work with the Hotel Manager to maintain the building's presentation and upkeep. Show less

Meriton Suites Mascot Central

• Manage the day-to-day operations of our Front Office team. • Manage and develop the Front Office team to drive service excellence. • Manage the guest arrival and departure experience.• Monitor room allocations. • Manage and ensure daily and nightly front desk tasks are actioned and • Manage customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service maintained. • Collaborated with upper management to improve… Show more • Manage the day-to-day operations of our Front Office team. • Manage and develop the Front Office team to drive service excellence. • Manage the guest arrival and departure experience.• Monitor room allocations. • Manage and ensure daily and nightly front desk tasks are actioned and • Manage customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service maintained. • Collaborated with upper management to improve productivity of operations.• Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Show less

Meriton Suites Zetland

• Re-opened the hotel back to operation after the quarantine program with NSW Health (Special Health Accommodation)• Handled high volume of phone calls and routed to proper guest or internal department.• Created positive work environment for employees and delivered exceptional customer service.• Collaborated with upper management to improve productivity of operations.• Drove performance and process improvements by performing frequent evaluations of business operations, current… Show more • Re-opened the hotel back to operation after the quarantine program with NSW Health (Special Health Accommodation)• Handled high volume of phone calls and routed to proper guest or internal department.• Created positive work environment for employees and delivered exceptional customer service.• Collaborated with upper management to improve productivity of operations.• Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Show less

Meriton Suites Zetland

• Work in collaboration with SydneyLocal Health District & NSW Health.providing Special HealthAccommodation in the Meriton Hotelfor returning travellers duringCOVID-19.• High level of engagement andcoordination with government/community stakeholders in a fast-paced and agile work environment• Liaising with a range of stakeholdersincluding contractors & SW Health• Ensuring the quality and efficientexecution of… Show more • Work in collaboration with SydneyLocal Health District & NSW Health.providing Special HealthAccommodation in the Meriton Hotelfor returning travellers duringCOVID-19.• High level of engagement andcoordination with government/community stakeholders in a fast-paced and agile work environment• Liaising with a range of stakeholdersincluding contractors & SW Health• Ensuring the quality and efficientexecution of multimillion-dollarcontracts• Monitoring and maintaining buildingcompliance and Workplace Health andSafety• Reducing the depreciation of assetsvia preventative maintenance• Providing expertise, information andsolutions to building-related enquiries• Identifying and reporting issuesproactively, concerning safety and risk• Delivering continuous improvementinitiatives in technology and efficiency Show less

Meriton Suites Zetland

• Managed guest check-in andcheckout procedures, reservationsand payments.• Corrected guest issues promptlywith knowledgeable and friendlyservice.• Responded to guests, includingemail, telephone and in-personinquiries.• Mentored new staff on correctprocedures, compliance requirementsand performance strategies.• Greeted arriving guests to provideassistance and facilitate check-ins.

Meriton Suites Waterloo