Isabella Koedmusik Email & Phone Number

Meriton Suites Cowards St

• Support and lead the front office operations and team.
• Facilitate a positive workplace culture through effective leadership, collaboration and team development.
• Close the loop on guest feedback with critical thinking and strong guest connections.
• Manage and ensure the daily front desk tasks and expectations are communicated, actioned and completed.
• Drive positive guest experiences, both individually and across the team.
• Manage the roster and payroll financials… Show more

Meriton Suites Mascot Central

• Manage the day-to-day operations of our Front Office team.
• Manage and develop the Front Office team to drive service excellence.
• Manage the guest arrival and departure experience.
• Monitor room allocations.
• Manage and ensure daily and nightly front desk tasks are actioned and
• Manage customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service maintained.

Meriton Suites Zetland

• Re-opened the hotel back to operation after the quarantine program with NSW Health (Special Health Accommodation)
• Handled high volume of phone calls and routed to proper guest or internal department.
• Created positive work environment for employees and delivered exceptional customer service.
• Collaborated with upper management to improve productivity of operations.
• Drove performance and process improvements by performing frequent evaluations of business operations, current… Show more
• Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.

Meriton Suites Zetland

• Work in collaboration with SydneyLocal Health District & NSW Health.providing Special HealthAccommodation in the Meriton Hotelfor returning travellers duringCOVID-19.
• High level of engagement andcoordination with government/community stakeholders in a fast-paced and agile work environment
• Liaising with a range of stakeholdersincluding contractors & SW Health
• Ensuring the quality and efficientexecution of… Show more
• Ensuring the quality and efficientexecution of multimillion-dollarcontracts
• Monitoring and maintaining buildingcompliance and Workplace Health andSafety

Meriton Suites Zetland

• Managed guest check-in andcheckout procedures, reservationsand payments.
• Corrected guest issues promptlywith knowledgeable and friendlyservice.
• Responded to guests, includingemail, telephone and in-personinquiries.
• Mentored new staff on correctprocedures, compliance requirementsand performance strategies.
• Greeted arriving guests to provideassistance and facilitate check-ins.

Meriton Suites Waterloo