Isabella Lima Email & Phone Number

-Developed and implemented effective youth programs for pre-teens and teens that helped build self-esteem, teamwork, and leadership skills. -Organized and led activities for youth, emphasizing the importance of healthy relationships, communication, and problem solving. -Served as a role model for youth by demonstrating respectful behaviors at all times. -Fostered an atmosphere of respect among members of the group by setting clear boundaries and expectations. -Monitored participant attendance records to ensure all individuals had access to services offered by the organization. -Communicated with parents, discussing children's progress and expressing concerns. -Coordinated recreational activities such as sports leagues, field trips, and field days to provide an outlet for creative expression. -Provided guidance and support to young people as they navigate through challenging life experiences. -Created a safe environment for participants to engage in meaningful conversations about their identities. -Resolved conflicts between members using effective interpersonal skills and mediation techniques.

-Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently. -Trained and supervised new staff members. -Maintained a safe work environment by enforcing company policies and procedures. -Ensured customer satisfaction by addressing complaints and issuing refunds. -Established and maintained positive and professional employee relationships. -Taught newly hired team members and shift managers business policies and procedures. -Conducted daily walkthrough of the store, identifying potential risks or hazards. -Identified areas of improvement within the team and implemented strategies to increase productivity. -Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth.

-Provided guidance and support to young adults ages 17-25, helping them develop life skills necessary for independent living. -Established trusting relationships with all clients, providing a safe space where they can express themselves freely without judgment. -Engaged youth in conversation to develop rapport and encourage their participation in Bridge programs. -Monitored when residents are in or out of the program space at all times; conduct regular rounds and checks of bedrooms and community areas to ensure youth safety. -Created a welcome environment for residents (monitoring music/TV volume, lights, etc.) that is trauma informed and sensitive to the diverse groups of residents at Bridge. -Referred to a residential counselor to document all activities with Residents in ETO. -Monitored and ensured the safety of residents, implementing crisis intervention, as necessary. -Planned and conducted a broad range of recreational and daily life activities to engage residents and maintain a safe, welcoming, and therapeutic community. -Utilized crisis intervention techniques to de-escalate challenging situations with clients. -Participated in training sessions related to best practices when working with individuals who have mental health issues or substance abuse problems. -Implemented recreational activities to encourage physical and mental wellness. -Developed and implemented effective behavior management strategies with residents to increase their self- regulation skills.

-Handled confidential matters discreetly by maintaining strict confidentiality policies. -Provided a high level of customer service to all clients. -Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously. -Managed incoming calls, directing them to appropriate staff members and/or taking detailed messages as necessary. -Maintained an organized front desk area, ensuring all forms were up to date and available for visitors. -Performed data entry and administrative duties such as filing, scanning documents, updating databases. -Handled a multi-line phone system and promptly transferred calls.-Scheduled appointments for clients using the office calendar system and provided updates on changes or cancellations when needed. -Established and maintained good communications with personnel and clientele. -Updated client contact information regularly in order to keep accurate records of communications sent out.

Bachelor Of Arts - Ba, Psychology

High School Diploma