Quickly learned new skills and applied them to daily tasks, improving efficiency andproductivity. Expert in Inntopia Commerce Portal and SalesforceMaintained customer satisfaction with forward-thinking strategies focused onaddressing customer needs and resolving concerns for Big Bear Mountain Resort, Mountain Collective, Giants Ridge, Magic Mountain, and Getskitickets.com.Supervised payments via credit and debit cards and handled sensitive information withprofessionalism and discreteness.

Served a rotating selection of over 100 craft beers, highlighting local breweries and rare finds as a solo bartenderBuilt strong relationships with regular patrons, offering personalized recommendations based on individual preferencesOrganized events such as First Friday, mini Local Farmers Market, Tap Takeovers, etc.

Managed budget implementations, employee reviews, training, schedules and contractnegotiations to maximize productivity and revenue potentialMet, greeted and encouraged feedback from customers and used feedback toimplement positive changes within restaurant. DSB was voted "Best Bar Staff" in AzDaily Sun's Best of Flagstaff 2020 & 2021Built and leveraged community relationships to drive business and maximize cateringprograms through various events and fundraisers.Prepared restaurant business plan by reviewing demands, analyzing competitors anddeveloping projections for sales and finances for the opening of a second location.

Managed day-to-day operations, including supervision and assignment delegation for a 25-member teamHandled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyaltyDelivered feedback to decision-makers regarding employee performance and training needs.

Developed and implements fundraising approaches, raising over $20,000 while also creating a safe space for the indigenous communities to voice and educate the local community of the environmental injustice that is being experience on the reservationsWorked directly with indigenous community members to form and implement solutions towards a more sustainable future in living on the Navajo and Hopi reservation