Isabella Smith

Isabella Smith Email and Phone Number

Professional Experience Officer @ Southern Cross University
Bilambil, NSW, AU
Isabella Smith's Location
Bilambil, New South Wales, Australia, Australia
About Isabella Smith

I have experience with many different programming languages such as Java, Python, JavaScript, PHP, and SQL. I received a high distinction in Object-Oriented Programming, Web Development I & II, and Database Systems. I also received a distinction in a unit called the Information Technology Project where I helped to develop a website for a real client. I have also completed two UI/UX units, Resources for User Interaction and Designing the User Experience.I have held a few different job positions, one as a Clerk for East Coast Kitchens, one as a Service Desk Intern and another as a Service Desk Officer for Southern Cross University, and one as an IT Systems Administrator for Solo Resource Recovery. My role as a Clerk included duties such as using Xero for data entry and filing accounts. As a Service Desk Intern, I interacted with students and staff to solve any technical issues they came across. I was the first point of contact for tech support on the campus. As a Service Desk Officer, I worked with the Customer Service team to image and reimage staff computers, deploy computers to staff members, and solve any technical issues that come up for the staff. As an IT Systems Administrator, I ensure staff members are set up in the system, respond to helpdesk tickets and record IT asset movements.I am a very dedicated and motivated individual who likes to work efficiently and effectively. I like solving problems and finding solutions. I also like to help people out wherever I can with technical issues that they come across. I am well-spoken and polite, with good English and grammar skills. I also studied high-level mathematics as well as physics and chemistry in high school. I received an ATAR ranking of 92 out of 100.Some of my areas of interest include playing video games, playing the piano, watching sci-fi movies, reading fantasy novels, and going to the beach with my dog. I also enjoy going on nature walks at national parks and playing board games and Dungeons and Dragons.

Isabella Smith's Current Company Details
Southern Cross University

Southern Cross University

View
Professional Experience Officer
Bilambil, NSW, AU
Website:
scu.edu.au
Employees:
2554
Isabella Smith Work Experience Details
  • Southern Cross University
    Professional Experience Officer
    Southern Cross University
    Bilambil, Nsw, Au
  • Southern Cross University
    Professional Experience Officer
    Southern Cross University Aug 2022 - Present
    Gold Coast, Queensland, Australia
    Duties include:- Process compliance documentation for students.- Reviewing and distributing student reports.- Respond to various telephone, and email enquiries to the Professional Experience Unit from students.- Data entry into our Placement Database.
  • Solo Resource Recovery
    It Systems Administrator
    Solo Resource Recovery Jun 2022 - Aug 2022
    Chinderah, New South Wales, Australia
    Duties include:- Ensuring all new staff are set up with network sign-on and other specific requirements- Ensure outgoing staff are removed from the system and all Company issued items are revoked- Recording IT asset movements- Processing Helpdesk requests in a timely manner- Following the official change management process- Participation in the monthly server maintenance schedule- Seeking knowledge sharing through interaction with other IT staff, online resources, public seminars, news groups, and industry-specific vendor avenues- Adherence to service level agreements- Ensuring that all IT-owned devices are running current installations of antivirus and security updates- Processing of service requests within SLA period and recording notes accordingly
  • Southern Cross University
    Service Desk Officer
    Southern Cross University Apr 2022 - Jun 2022
    Gold Coast, Queensland, Australia
    Duties included:- Provide Support and engagement for Southern Cross University’s Students, Staff, and guests, via Telephone, Email, Spark Portal, and Face to Face- Complete Service Desk requests where appropriate (Level 1) and escalate requests and incidents where appropriate to the Technology Services Second level support team, and the Team Leader Service Desk and/or the Manager Customer Services- Utilise remote support applications and processes to assist and support staff, and to support staff and visitors to the University in the Audio-Visual spaces- Identify opportunities for improvement in the Service Desk processes and document support workflows. These include creating and maintaining online support information, knowledge base articles, guides, and FAQs- Contribute to the preparation and delivery of Orientation material for technical support information (Levels 0 & 1)- Learn and maintain a working knowledge of all functions of SCU Technology Services including access and infrastructure support, application support and delivery, educational services delivery and support, Desktop & Software support, as well as a very broad knowledge of all things IT and AV
  • Southern Cross University
    Service Desk Intern
    Southern Cross University Mar 2021 - Jun 2021
    Lismore, New South Wales, Australia
    Duties included:- Provide face-to-face support for students and staff- Using the JSD ticketing system for both requests and enquires, working on existing requests/inquiries- Technology Asset Management- Packing and up-packing technology- Provide Computer Lab support- Other technology support related duties as directed
  • East Coast Kitchens
    Account Clerk
    East Coast Kitchens Jan 2017 - Feb 2020
    Tweed Heads, New South Wales, Australia
    Duties included:- Data entry using Xero- Filing of accounts- General duties

Isabella Smith Education Details

Frequently Asked Questions about Isabella Smith

What company does Isabella Smith work for?

Isabella Smith works for Southern Cross University

What is Isabella Smith's role at the current company?

Isabella Smith's current role is Professional Experience Officer.

What schools did Isabella Smith attend?

Isabella Smith attended Southern Cross University, Brisbane School Of Distance Education.

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