• Created accounts on other social media’s in which the pub previously wasn’t present in, like TikTok for instance, and created viral content • Developed and executed innovative social media strategies, resulting in a significant increase in online engagement and brand visibility.• Orchestrated festive campaigns, leveraging the pub's unique Christmas theme to create memorable online experiences for patrons.• Established and nurtured a vibrant digital community through proactive engagement, customer interaction, and user-generated content initiatives.• Utilized data analytics to measure campaign success, providing valuable insights for continuous improvement and optimization.• Collaborated seamlessly with the marketing team to align social media efforts with broader promotional initiatives.• Stayed at the forefront of industry trends, introducing fresh and creative concepts to enhance The Hole In The Wall Pub's online presence.

From HR strategy to seamless event execution, being the Operations manager means working behind-the-scenes to ensure smooth operations and also orchestrating events from concept to execution.On this role, I:• Efficiently managed calendars and scheduling for key stakeholders, ensuring optimal time utilization.• Demonstrated strong organizational skills by prioritizing tasks and responsibilities for seamless day-to-day operations.• Maintained effective communication channels, facilitating coordination between various departments within the pub.• Handled confidential information with the utmost discretion, maintaining a high level of trust and professionalism.• Expertly arranged travel logistics and planned detailed itineraries, ensuring smooth business operations.• Conducted research and gathered information to support informed decision-making processes.• Mastered multitasking in a dynamic work environment, adapting to the evolving needs of the pub.• Played a pivotal role in creating a well-organized and efficient work environment for key personnel at The Hole In The Wall Pub.

• Drove the digital narrative for DASH, a coffee shop dedicated to promoting an active lifestyle and community engagement.• Led a successful online campaign that contributed to DASH being honored with the Pet Friendly Eatery Award of 2023.• Orchestrated engaging content to showcase DASH's commitment to supporting charities and fostering a pet-friendly environment.• Cultivated a dynamic online presence, connecting with patrons through interactive content and community-building initiatives.• Collaborated with the broader marketing team to align social media efforts with DASH's overarching brand initiatives.• Stayed abreast of industry trends, consistently bringing innovative ideas to enhance DASH's digital identity.