Isabella Leblanc Email & Phone Number

-Performs day-to-day activities such as drive completion of migration tasks through facilitation, follow up, escalation and resolution.-Reports to client leadership on a weekly cadence the status of the project.-Leads meetings with the clients to ensure all project planning aspects of the migration are discussed while updating and maintaining the implementation schedule weekly.-Works closely with Client IT relationship managers and Project Managers to schedule changes at their site and ensure all details are confirmed with the site as well as help solve problems such as logistic issues for the sites or hardware not being delivered on time, and therefore making scheduling changes happen smoothly for both the site and project manager.-Drive communication with support teams for testing of applications and aligning testers for each application server being affected by our migrations.-Manage communications between project team and Client IT relationship managers to ensure the site is aware of the upcoming migration.-Organized and ability to drive completion of communication/scheduling tasks, while working in a client-facing role, strengthening my client relationship building and continuing to excel in verbal and written communications.

-Working as part of a joint client, Microsoft and Accenture project team, to migrate 2000+ on premise virtual machines and associated applications to Azure cloud environment by helping to plan, coordinate and track the migration of assigned VM's and applications. -Performing day-to-day activities such as drive completion of migration tasks through facilitation, follow up, escalation and resolution.-Managing multiple small projects concurrently to ensure completion of all migration tasks for each application.-Leading functional interviews with the client to ensure all functional aspects of the migration are discussed.-Navigating Azure DevOps daily to keep each application’s tasks up to date.

Detroit, Michigan, United States

-Worked closely with test execution and defect resolution for all testing components on the project.-Tracked defects to closure and kept defect repository up-to-date in the defect tracking system.-Kept close attention on resolution of open defects, prioritizing defects, and instilling sense of urgency on the defects across the project.-Lead defect calls daily to discuss the testing issues we faced with all teams and various organizational levels.-Worked closely with test leads to triage specific defects until we found a resolution.-Coached and advised testers through testing while ensuring all testing results are easily accessible and understandable.-Applied business and functional knowledge including testing standards, guidelines, and testing methodology to meet the team’s overall test objective.

-Gathered business requirements and helped the business understand the system capabilities as a analyst on the Record to Report Scrum Team-Helped bridge the gap between the customer’s business requirements and SAP FICO-Developed business process flow documents for RTR Accounting Management processes-Defined test conditions and test scripts for RTR Accounting Management processes in SAP-Exposed to the business domain as well as understanding of the SAP system

-Assisted Payroll Simulation, a non-transaction test focused on the comparison between payroll data at a predefined point in time, by working with the Reconciliation team and the generated payroll worksheets for analysis and resolution to identify earning, deduction, garnishment, and tax differences-Identified differences as discrepancies and explained differences to the client to make sure the identified differences are corrected, accepted, and/or communicated-Learned various taxation topics and common data scenarios in tax reconciliation as well as understood the various tax classes and how they impact mapping and calculation of taxes

-Supported Agile Coach with deliverable and work product development during assessment, design and implementation of optimization opportunities-Developed quality metrics, learning materials, and presentation materials at a fast pace as well as helped plan a 2 day Program Increment Planning workshop-Analyzed the business process and agile methodology in a work environment. Recognized where changes needed to be made and opportunities for improvement for the department and how there opportunities will create value for the department-Worked closely with the client to develop relationships and to understand the structure, policies, and operations of the organization

Detroit, Mi

•Worked closely with account manager to understand client requirements•Evaluated resumes to select best qualified candidates and interviewed candidates to better assess qualifications and ascertain personality, personal character, and work ethic•Validated applicants references and communicated with previous employers to qualify capabilities and verify work history

Mt Pleasant, Mi

• Coordinated and designed products to be sold at on-campus location• Detail-oriented and thorough mindset in all work while staying level-headed when working under pressure • Used time management skills to operating efficiently to ensure the satisfaction of all customers• Responsible for instructing and overseeing new employees

Saginaw, Michigan

• Analyzed key business processes by drawing inferences from process details and linking inferences to the big picture• Used ability to structure a large amount of information within a process framework• Worked with team to find the best way to design new processes and solve process-related problems• Documented procedures and developed instructions for business processes

Detroit, Mi

• Analyzed key data issues, patterns, and trends to identify implementation implications while helped managed day-to-day system implementation responsibilities• Utilized technology and tools to continually learn and innovate, shared knowledge with team members and enhanced service delivery• Executed procedures, performed detailed data analysis, reached conclusions and documented results • Participated in the department’s budget meetings while analyzing the quarter year budget reports• Took full responsibility for tasks including consistently reviewing own work in order to deliver quality work products

Saginaw, Mi

• Greeted customers while answering questions regarding the store and merchandise• Computed sales prices as well as received and processed cash or credit payments• Resolved customer complaints regarding sales and service with problem solving• Prepared daily planners for employees to complete during each shift• Supervised and trained new employees on company procedures

Saginaw, Mi

• Executed excellent customer service and communication skills, while managing money and multitasking • Worked as a team with coworkers to make restaurant run in an efficient manner while handling multiple tables simultaneously• Documented success in making relations with customers through friendly manner