Program Operations Associate
Current- Patient Communication Management:Respond promptly and professionally to patient inquiries via the chat system, providing accurate information and support regarding our primary care program.Address membership queries, handle membership payments, and manage patient requests efficiently through HelpScout.Handle phone call tickets utilizing Jira, ensuring a high standard of service and issue resolution.- Data Management and Reporting:Compile and report monthly funnel data by accurately transferring information between Excel spreadsheets, contributing to the assessment of program effectiveness.Manage patient account information using the company's proprietary admin page, ensuring accuracy and confidentiality.- Communication and Collaboration:Engage in internal conversations and meetings using Slack and Zoom, fostering effective communication among team members.Utilize the Electronic Medical Record (EMR) system to access and update patient information securely.Technical Support and Issue Reporting:Report any technical issues promptly, collaborating with relevant teams to ensure swift resolution.Handle refund requests for multiple programs and partnerships, following established protocols and ensuring compliance.Process payments for patient accounts accurately and efficiently, maintaining financial records with precision.- Program Support:Assist in managing new programs within the company, providing support as needed and contributing to their successful implementation.Process prior authorizations using CoverMyMeds, ensuring timely approvals for patient care.
