ASAHI MUTUAL LIFE - Telesales project■ Responsibilities:・Consulting telesales project operation for General Manager;・Preparing reports and materials to GM, client and third parties for monthly site visits, meetings and teleconferences;・Cooperating with Quality Assurance (QA) Team to complete training materials, TSRs evaluation system;・Recruiting new TSRs, Team Leader, QAs and admins;・English – Vietnamese translator and interpreter upon request.■ Achievements:・Accomplished 130% May’s target while acting on behalf of GM;・Acquired Asahi’s business model and project knowledge in just 1.5 months, acting as Supervisor’s mentor;・Standardized internal reports and working procedures among the team.

AMAZONThe United Kingdom Market | 5 months (Nov 2017 – Mar 2018)■ Responsibilities:・Communicated with The UK market customers via phone calls in expediting orders and correcting post-sale problems to solve the issues within Amazon’s policies;・Contacted with Amazon Logistics, Internal Departments, and Carriers to have the most accurate information and deliver the best solution for each issue;・Achieved the KPI of each working day, maintained the Positive Response Rate (PRR) at least 85%.■ Achievements:・Highest Positive Response Rate (PRR) and response rate in the first week of February 2018;・PRR of every week was always higher than 90%.——— ——— ——— ——— ———UBEREnglish users in Vietnam Market | 1 year (Oct 2016 – Oct 2017)■ Responsibilities:・Handled riders/drivers’ queries via emails (‘tickets’) and support them with any problem: application usage, trip related issues (fares, cancellation fee, lost item), promotion/support programs, driver-partners/riders behaviors;・Resolved every concern in one sent-email within Uber’s policies to minimize re-open tickets, focused on customer orientation and satisfaction;・Attended weekly meeting with Quality Assurance Team and Team Manager to have up-to-date knowledge and policies;・Maintained the Customer Satisfaction (CSAT) higher than 80%, achieved team’s KPI each week.■ Achievements:・Premium Award: Company’s ‘Best Employee of the month’ in August 2017;・Top 3 Best CSR of the Uber Project – Vietnam market from May – October 2017.

AEONMALL is a leading Japanese shopping center developer has more than 150 malls throughout Japan, China and Southeast Asia. AEONMALL has rapidly changed the “culture” of Vietnam shopping mall business, and also the retail industry.Responsibilities & Achievements:・Was responsible for 12 F&B tenants in negotiating rental condition, doing related paper works, collecting deposits, fees, dealing ad-hoc problems and achieved 100% budget compared to Department budget;・Supervised, co-operated with Tenant Coordinator, other Departments (Construction, Accountant, Legal, Operation) in tenants’ designs, insurances, related fees during fit-out work and pre-opening period, got 12/12 lots done completely before opening;・Performed F&B market survey, contacted new tenants, set up meeting to interchange information and demands, increased 20% new and potential tenants' information compared to existing F&B Team contact list;・Surveyed competitors (concepts, tenants, etc.), reported and compared their business situation.