Isabella Jimenez Email & Phone Number

Carson, CA, US

New York, NY, US

Los Angeles, CA, US

New York, NY, US

• Guide groups of people around the stadium answering questions about any points of interest and providing information related to culinary, suite, and game day services
• Collaborate with fellow team members to keep tour route monitored in an effective manner and ensure guests are contained in designated queue areas
• Provide exceptional customer service to stadium visitors about all parts of the field activities operation as well as general and premium stadium amenities
• Monitor the behavior of large groups of people through all activities on the field and in the teams’ locker rooms to ensure everyone remains in compliance with the stadium’s safety practices and policies

El Segundo, CA, US

Los Angeles, CA, US

• Design SharePoint website that reflects the department's mission of serving their student athletes and provides a comprehensive overview of department resources
• Manage Outlook calendar for meetings, student events, and peer educator appointments to ensure organization and coordinate scheduling with internal and external parties
• Create content for Instagram and LinkedIn that promotes academic and social events and provides financial, housing, and other department resources for student athletes

New York, NY, US

• Monitored client news and compiled media coverage reports for Del Monte and DoorDash to review performance from project launches
• Researched media outlets and contacts for potential pitching of client’s products and partnerships
• Drafted and updated press releases, media lists, fact sheets, and editorial content to promote the clients' brand
• Reported industry news and performance trends to develop and improve marketing strategies for clients
• Assisted with the preparation of press kits and participated in brainstorming sessions to understand clients' service and product offerings, media targets, and competitors

Beverly Hills, California, US

• Selective year-long program to increase opportunities for women of color in the music, media, entertainment, technology, and social justice industries
• Mentees are paired with a mentor to gain industry insights and expertise along with one-on-one coaching, resume building, and exposure to real-time projects
• Engage in relationship building and professional development opportunities including networking zoom sessions and career development workshops regarding resume reviews and formulating elevator pitches

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• Assisted and escorted VIP clients at NFL Chairman’s Honors Party to exclusive Super Bowl 56 events happening in SoFi Stadium
• Guided media executives, including NBC Sports and Sky Sports, and other organizations, such as the Make-A-Wish Foundation, throughout the stadium while providing information related to the event and the stadium features
• Provided exceptional customer service to guests during Super Bowl by directing fans to concessions stands, seats, and pro shops and answering questions related to mobile ticketing, the stadium, and fan-related activities

Agoura Hills, CA, US

• Oversee group of 15 ambassadors each game day informing them of new updates for wayfinding, ticketing, and guest seat location
• Proactively approach fans to help answer questions about the stadium and direct fans to key areas such as private clubs, suites, and concession stands
• Assist guests with mobile ticketing questions, as well as education about the Rams app and Rams mobile website
• Provide exceptional customer service to internal and external customers to ensure positive interaction as it relates to the guest experience
• Collaborate with SoFi Stadium and Rams internal staff and third-party vendors, including CSC Stadium management, Legends Hospitality, and Legends Retail to resolve guest issues

Stockholm, Stockholm County, SE

• Provide excellent direct and indirect customer service according to H&M standards on the selling floor, in the fitting room, and at the cash point
• Actively work with garments, including processing, stocking, replenishing, folding, hanging, and displaying merchandise per H&M guidelines, to maximize selling opportunities
• Ring on the register, report and handle all required transactions, issue receipts, pack merchandise, and drive H&M loyalty memberships
• Execute reductions, price changes, transfers and cash register routines
• Work effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M’s store standards

Ontario, CA, US

• Researched and developed list of potential sponsors for the team
• Managed client accounts, sponsor prospecting, proposal presentation, contract revision and servicing, and sponsor follow-up and support
• Developed and maintained connections with existing and potential sponsorship clients utilizing phone solicitation, electronic and written correspondence, and face-to-face meetings
• Created and implemented marketing strategies and product and licensing deals to increase sales and meet business objectives
• Assisted in the preparation of marketing and promotional activities to advertise sponsor’s brand and opportunities
• Developed and implemented sponsorship sales plan to increase revenue and recruit future prospects

Boston, Massachusetts, US

• A free virtual educational program designed to provide critical insights into the sports business industry
• Learn directly from some of the most prominent executives in the sports business industry, including Premier League Champions Liverpool Football Club, the Boston Red Sox, NESN, and Roush Fenway Racing as well as.
• The Fenway Sports Management team provide expertise in sponsorship sales, ticket sales, marketing, legal and media relations, charity and community engagement, and college athletics

Long Beach, CA, US

• Assisted with the recruitment, hiring, training, supervision, and evaluation of all Intramural and Recreation Sports student staff
• Scheduled Intramural and Recreation Sports student staff and scorekeepers for the equipment desk, intramural sports leagues, and inclusive collaborative events
• Maintained the stock of resale and checkout items to ensure consistent supply
• Updated whiteboard pillar on a weekly basis to provide up to date information and weekly emphases
• Prompted weekly topics that cover upcoming events in line with the facility event binder
• Attended and presented at all league meetings and events in place of a league supervisor as needed

Long Beach, CA, US

• Performed indoor equipment checkout duties that would including checking out various sport equipment including tennis, racquetball and badminton rackets, volleyballs, basketballs, and soccer balls and ensuring that.
• Ensured that towel service, which includes washing, drying, folding, and distributing towels is performed for all SRWC members
• Performed daily cash handling for intramural sports leagues, tournaments, and pro shop items
• Responsibled for setting up and breaking down volleyball nets, badminton nets, and indoor soccer goals for open rec scheduled times
• Assisted SRWC members in signing up on teams or as free agents for the various intramural leagues and tournaments that are held throughout each semester
• Supervised the intramural coed volleyball leagues by assisting SRWC members in signing up for the league, creating the game schedule, assisting in hiring officials for the league, creating the officials' schedule, and.

New York, NY, US

• A training and development program that is designed to provide functional sales skills
• Receive personalized hands-on sales training from the Legends Global Sales leadership team whom provide expertise in the NFL, NCAA, MLB, NBA, NHL, MLS, and premium hospitality across the globe
• Obtain a variety of introductory sales skills including time management tools, outbound and inbound calling strategies, CRM and ticketing systems, and sales presentations best practices

• Posted content specific to LinkedIn while following communication content strategy
• Monitored and responded to comments and direct messages
• Connected and engaged with students, alumni, faculty, staff, prospective students, etc.
• Identified LinkedIn specific opportunities that would benefit the Communication Studies department and students
• Utilized publishing platform through personal account to highlight Communication Studies content
• Pitched new and exciting content ideas specific to the LinkedIn channel

Irvine, California, US

• Provided exceptional customer service to all customers by demonstrating knowledge of fashion products and assisting them in obtaining merchandise for specific functions
• Multitasked in a fast-paced environment by communicating enthusiastically with customers and notifying them of the company's rewards program
• Maintained sales floor and overall appearance of store by adhering to fitting room recovery standards, collecting hangers and sensor tags, and replenishing merchandise
• Processed register transactions including credit and cash payments and returns which ensured accurate balancing of cash flow
• Organized visual merchandise by laying out new shipment and maintaining merchandise inventory which resulted in having multiple items available for customers to purchase
• Enhanced key performance indicators by overseeing as sales driver and delivering customer survey results

Master Of Arts - Ma, Communication Management

Bachelor'S Degree, Major In Communication Studies & Minor In Public Relations