Isabella Collins Email & Phone Number

Dallas, TX, US

- Managed complex calendars and schedules, ensuring all meetings, appointments, and events were seamlessly coordinated.- Arranged domestic and international travel, including flights, accommodations, and ground transportation.- Successfully managed the business's social media accounts and website, enhancing online visibility, engagement, and brand presence.

Seattle, WA, US

- Managed multiple drive-thru and café store locations in the Miami and Charlotte markets, with average weekly sales ranging from $25,000 to $70,000 and team sizes of 14 to 35 employees.- Oversaw all aspects of store operations, including inventory management, sales forecasting, and financial performance.- Monitored key performance indicators (KPIs).

Bethesda, MD, US

Bethesda, MD, US

- Nominated for Five Star Team of the 3rd Quarter 2019.- Spearheaded system migration from Mystique to Salesforce as property GXP Champion.- Managed all pre-arrival planning for a 490-room resort.- Developed new training materials, checklists, and operating procedures for GXP.- Communicated VIP arrivals at daily Operation meetings.- Directly supervised 6.

Bethesda, MD, US

- Annual Five Star Team Winner 2018- Five Star Team Winner of the 3rd Quarter 2018- Executed new initiatives as part of the T3 Anticipation of Guest Needs project.- Represented the property in the Forbes Committee SE Region.- Communicated and coordinated VIP arrivals and delivery of amenities.- Enhanced pre-arrival communication, boosting preferences.

Bethesda, MD, US

Bethesda, MD, US

- Nominated for Five Star Team of the 1st Quarter 2018.- Advanced knowledge in use and configuration of Opera PMS.- Implemented improvements to department operations to increase organizational efficiency, productivity, and WIG scores.- Performed lateral service on property in Guest Relations, F&B, Spa, and Housekeeping, as well as Lobby Concierge in RC Key.

Miami, Florida, US

Responsibilities & Achievements:- Chosen to represent the department at monthly regional Profit & Loss meetings with directors and managers to provide data on customer satisfaction.- Created training materials and made operational improvements that directly influenced department procedures.- Interacted with customers via a call center, online support chat.

Responsibilities & Achievements:- Communicated, problem-solved and collaborated directly with producers, designers, developers, and artists, providing feedback that directly influenced game design.- Performed testing on mobile devices (Apple, Android, and Amazon), researched and recorded over 200 new bugs, and worked on thousands of software defects in the.

Responsibilities & Achievements:- Enforced community rules, identified situations that required escalation, and responded to member questions, suggestions, requests, and technical issues.- Proposed and led creative community events. Led multiple social groups, wrote guides, and taught courses on various technology and personal improvement topics.- Led and.

Responsibilities & Achievements:- Collaborated with company owners to identify new business relationships and event opportunities, reaching out to sponsors and local businesses.- Recruited, interviewed, and managed a team of over 600 volunteers. Screened thousands of applications and assigned volunteers to departments.- Worked in close liaison with over.

Miami, FL, US

Responsibilities & Achievements:- Maintained and provided support for 300+ student, teacher, and faculty computer workstations and 60+ printer/copier/fax machines on-site or via phone or e-mail, installing hardware, software, and security measures.- Kept inventory of all departmental equipment by creating and updating a spreadsheet for the rest of the.

New York, NY, US

Responsibilities & Achievements:- Recruited, trained, and managed canvassers, facilitated interviews and daily field meetings, and motivated team members out in the field.- Conducted daily reporting on metrics and goals for canvass program, ensuring data collection integrity.- Troubleshooted hardware and software issues on employee tablets, performing.

Doral, Florida, US

Short-term project; performed surveys to Miami residents over the telephone.

Miami, Florida, US

Responsibilities & Achievements:- Was chosen among my peers to participate for having superior grades in my computer courses.- Shadowed county employee and gained knowledge of his experience and expertise.

Miami, Florida, US

Responsibilities & Achievements:- Was chosen among my peers to participate for having superior grades in my computer courses.- Created and installed a set of new virtual AIX (UNIX) servers.

- Maintained and provided support for 300+ student, teacher, and faculty computer workstations and printers.- Supervised other PC Support students and taught them troubleshooting techniques.- Managed the help ticket system to ensure that the technology available to students and teachers was maintained and available at all times.

Bachelor Of Science - Bs, Hospitality Administration/Management

Associate'S Degree, Information Technology